DO NOT REFUND THE ORDER

[SuperTRev]

My subscription fee was charged on Dec.1st, even though the subscription doesn't renew until Jan. 1st.

It bounced because there is nothing on that credit card.

So I complained in the email that it shouldn't be charging a month in advance.

I got a reply about the "reasons" for it, disregarding my clear command not to charge my card a month in advance.

 

Later the system charged it again and the payment went through.  Fine, I just let it go.  You people want to be arrogant like that?  Fine.  It's not worth fighting about.

Then I got another reply with more nonsense, and asking me if I want to refund the order.

I was crystal clear on saying NOT TO REFUND THE ORDER.

 

And then what happened?  I got another email stating the order was refunded.  YOU GOT TO BE KIDDING ME WITH THIS!

Read the following very slowly.  Read it twice if you have to.  Yes, I am confident that I'm communicating in BASIC ENGLISH

DO

NOT

REFUND

THE

ORDER

 

Is that clear?  (This is some terrible customer service)

I don't know what your customer service department is smoking, but THEY NEED TO FIND A NEW JOB!