REFUND - SUPPORT EMAIL IS NOT RESPONDING TO ANY EMAILS SENT!!!

[Paul BS]

I have been trying to get a refund due to subscription being taken when this product was registered to a closed email account from the past, I did email support and got an answer once asking for more details which i sent but since have not got any response despite emailing every day, this has now left me defaulting on other things from my bank account. i will paste the details of emails below. Please could support reply urgently to this.

#19382795 - I CAN NOT FIND MY ACTIVATION CODE FOLLOWING HAVING TO RE-INSTALL MY WINDOWS OS

That was the topic that i replied to with this new problem

 



You replied on Fri 15/12/2023 11:51

You replied on Fri 15/12/2023 11:51

support@ccleaner.com

 

You

Hi Paul , 

I hope that you're doing great. I do apologize for the inconvenience that you have encountered. 

With regards to your concern, Here's the details of your license subscription  with associated emails. 

paul.birkin@ntlworld.com -  Charge came from renewal 
paulplod@hotmail.com - Original  Email 
paulplod72@googlemail.com - Declared by customer

May I ask if what  please let me know which of those 3 email address you wanted to use as your primary email? 

In addition I would also like to let you know that a refund is possible on this recent transaction as it is still covered by our money back guarantee.
 
Maybe, May we know the reason why you don't want to renew the subscription?, Are there any specific concerns or issues with our software?,
 
If that's the case, we can definitely help you fix this issue. Email me back about it and we're always more than happy to help in any situation.
 
Stay safe and have a great day!

If you need further assistance, please let me know.

Kind regards,
Billy | CCleaner Support - Manila, Philippines

thread::6tpFAwVPfl2LJFTt53tbDTU::

 

MY REPLY INITIALLY WAS -

From: paul birkin <paulplod@hotmail.com>
Sent: Tuesday, December 5, 2023 10:14:26 AM
To: support@ccleaner.com <support@ccleaner.com>
Subject: Re: #19382795 - I CAN NOT FIND MY ACTIVATION CODE FOLLOWING HAVING TO RE-INSTALL MY WINDOWS OS

 

Hi. Thanks for reply and the help. This is my primary email please. I like the product but it's just a cost I can't afford just before Xmas. I will be restarting it in January as love that it updates drivers as well. If ok to ask, when without be able to send a refund? Very best regards

Paul 

this is 49 GBP WHICH I NEED REFUNDED AS A MATTER OF URGENCY NOW!!

[Laurence CCleaner]

Hi @Paul BS,
I have asked our support team to review your support request and follow up with you.
If you have not heard from them within 24 hours please message me back so I can follow up on this for you.

[Paul BS]

3 hours ago, Paul BS said:

I have been trying to get a refund due to subscription being taken when this product was registered to a closed email account from the past, I did email support and got an answer once asking for more details which i sent but since have not got any response despite emailing every day, this has now left me defaulting on other things from my bank account. i will paste the details of emails below. Please could support reply urgently to this.

#19382795 - I CAN NOT FIND MY ACTIVATION CODE FOLLOWING HAVING TO RE-INSTALL MY WINDOWS OS

That was the topic that i replied to with this new problem

 



You replied on Fri 15/12/2023 11:51

You replied on Fri 15/12/2023 11:51

support@ccleaner.com

 

You

Hi Paul , 

I hope that you're doing great. I do apologize for the inconvenience that you have encountered. 

With regards to your concern, Here's the details of your license subscription  with associated emails. 

paul.birkin@ntlworld.com -  Charge came from renewal 
paulplod@hotmail.com - Original  Email 
paulplod72@googlemail.com - Declared by customer

May I ask if what  please let me know which of those 3 email address you wanted to use as your primary email? 

In addition I would also like to let you know that a refund is possible on this recent transaction as it is still covered by our money back guarantee.
 
Maybe, May we know the reason why you don't want to renew the subscription?, Are there any specific concerns or issues with our software?,
 
If that's the case, we can definitely help you fix this issue. Email me back about it and we're always more than happy to help in any situation.
 
Stay safe and have a great day!

If you need further assistance, please let me know.

Kind regards,
Billy | CCleaner Support - Manila, Philippines

thread::6tpFAwVPfl2LJFTt53tbDTU::

 

MY REPLY INITIALLY WAS -

From: paul birkin <paulplod@hotmail.com>
Sent: Tuesday, December 5, 2023 10:14:26 AM
To: support@ccleaner.com <support@ccleaner.com>
Subject: Re: #19382795 - I CAN NOT FIND MY ACTIVATION CODE FOLLOWING HAVING TO RE-INSTALL MY WINDOWS OS

 

Hi. Thanks for reply and the help. This is my primary email please. I like the product but it's just a cost I can't afford just before Xmas. I will be restarting it in January as love that it updates drivers as well. If ok to ask, when without be able to send a refund? Very best regards

Paul 

this is 49 GBP WHICH I NEED REFUNDED AS A MATTER OF URGENCY NOW!!THIS HAS NOW BEEN RESOLVED