bejeque Posted December 1, 2023 Share Posted December 1, 2023 (edited) buenos dias a ver si hay alguien que me pueda ayudar, por favor, (0xAB000003) buenas tardes, he enviado varios correos porque tengo un problema con la activación de ccleaner pro, la respuesta que he recibido siempre es la misma, me envían un correo que se genera automáticamente, en el cual se me indican unas recomendaciones, las cuales he puesto en practica y sigo teniendo el mismo problema, mi numero de referencia es: , hay algún ser humano que me pueda atender personalmente, he pagado una licencia que no puedo usar, agradecería una atención personalizada para así poder solucionar el problema, muchas gracias saludos. Edited December 1, 2023 by bejeque error Link to comment Share on other sites More sharing options...
Moderators nukecad Posted December 1, 2023 Moderators Share Posted December 1, 2023 As you already have a ticket number then a support person will reply to you, but they are very busy so it may take a few days. Please do not send any more emails until a support person does reply to you, sending more emails can cause the response to be further delayed. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
bejeque Posted December 1, 2023 Author Share Posted December 1, 2023 gracias, esperare, saludos Link to comment Share on other sites More sharing options...
bejeque Posted December 5, 2023 Author Share Posted December 5, 2023 buenas tardes, alguien me puede decir si es normal que el soporte tarde mas de una semana en contestar una incidencia, no tengo contestacion ninguna sobre el error (0xAB000003), que me impide activar el ccleaner a pro, muchas gracias, saludos. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted December 5, 2023 Moderators Share Posted December 5, 2023 I have flagged this up to the staff for you. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
bejeque Posted December 5, 2023 Author Share Posted December 5, 2023 muchas gracias,saludos Link to comment Share on other sites More sharing options...
Turk182 Posted December 7, 2023 Share Posted December 7, 2023 Buenas. Tengo el mismo problema que tú. Mismo error y no me deja activar la licencia. Link to comment Share on other sites More sharing options...
pitxente Posted December 10, 2023 Share Posted December 10, 2023 Buenas tardes, yo también tengo el mismo problema error ALPHA (0xAB000003) Envié 2 emails para que me atendieran y aún no he obtenido respuesta alguna, de esto hace ya unas 3 semanas. Saludos. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted December 11, 2023 Moderators Share Posted December 11, 2023 Google translate: Quote Good afternoon, I also have the same problem, ALPHA error (0xAB000003). I sent 2 emails for help and I still have not received any response, this has been about 3 weeks now. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted December 11, 2023 Admin Share Posted December 11, 2023 Hi @pitxente, Apologies your support request has not been responded to, I have found it in our system and responded to it. If you do not receive my reply please check your spam folder. Link to comment Share on other sites More sharing options...
Alexander Novikov Posted February 17 Share Posted February 17 Добрый день. Извините за беспокойства. Может я не туда написал ИЗВИНИТЕ . Или скажите к кому обратиться . В тех. поддержку писал отправляют на стандартные категории как устанавливать лиц-ю и тд. и тп. Но ни чего не получается или что-то упускаю и не могу установить У меня ошибку выдает ALPHA ( 0 - 10000003) Я переустанавливал программу а она постоянно выкидывает мне чтобы я активировал лицензию. номер лиц-ии ввожу и все занова . А ключ на телефон поставил без проблем. Заранее Спасибо Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 17 Moderators Share Posted February 17 That is most likely because of international sanctions: https://www.ccleaner.com/knowledge/ukraine-statement *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 19 Moderators Share Posted February 19 After some further checking by the staff it appears that it is not the international sanctions causing the issue for this user. The Alpha 0x100000030 message is due to not being able to connect to the licence server to activate the key. @Alexander Novikov your support request has been escalated by a staff member. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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