Zaydewise Posted September 3 Share Posted September 3 I purchased CCleaner Pro for Android, but I haven't received any instructions on how to download the Pro app on my phone. Can someone direct me to the site where I can download the Android Pro app? Link to comment Share on other sites More sharing options...
PaddeSenpai Posted September 4 Share Posted September 4 I did the same yesterday, and I'm still on free version. No email with code. Purchased with Google. When I tried to get the code with CCleaners support page, it just says the email don't exist. Link to comment Share on other sites More sharing options...
Jegadeesh Posted September 4 Share Posted September 4 Yes, same here I just bought it five minutes ago, no changes after the payment. I have the payment proof from Google Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 4 Moderators Share Posted September 4 If/when you purchase CCleaner for Android through the Google store (or 'Upgrade' from within the app itself) it activates automatically through your Google account. You don't have to download anything extra, you do not get a seperate licence key to input, it's all done by Google Store. CCleaner Pro will be activated on all devices that log into the Google account it was purchased from. If the Pro features are not available in the app then check that you are signed into the correct Google account. This tells you how to check that you have a valid CCleaner subscription on your Google account: https://support.ccleaner.com/s/article/how-can-i-activate-a-previously-purchased-ccleaner-android-pro-subscription-on-an-alternative-device?language=en_US Note that you have purchased your CCleaner for Android subscription from Google Store - CCleaner Support will have no information about that purchase, they won't even have a record of it. If you have problems with the payment or activation it is the Google Store that you need to contact. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~If you have purchased a multi-device/multi-OS licence for CCleaner from CCleaner. (eg. CCleaner Pro Plus or Premium) then you do need to activate CCleaner for Android with your existing licence key - unless you want to also pay Google for it. The instructions for how to use an existing Pro Plus/Premium key to 'Activate' CCleaner for Android can be found here:https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
zzzuki Posted September 4 Share Posted September 4 Same problem. Pro don't activated, the code did not come to the email. When I try to get the code on the site, it says that there is no license for my email How fix? Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 4 Moderators Share Posted September 4 If you have purchased trough the Google Store then read my post above. @Zaydewise @PaddeSenpai @Jegadeesh @zzzuki Did any of you purchase from anywhere else other than the Google Store? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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