ecsjjgg Posted August 1, 2023 Share Posted August 1, 2023 tr...And my computers are still showing as offline! I've tried restarting from the tray-icon, but their status is only 'connecting...' Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 2, 2023 Moderators Share Posted August 2, 2023 As CCleaner Cloud is a business edition then you have priority support and should contact them using this form:https://support.ccleanercloud.com/hc/en-us/requests/new That's from the help pages that are specific to CCleaner Cloud, you might want to bookmark them: https://support.ccleanercloud.com/hc/en-us *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
soc Posted August 2, 2023 Share Posted August 2, 2023 same with me. a number of my monitored machines are showing offline and displaying "connecting" in the tray icon. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 2, 2023 Moderators Share Posted August 2, 2023 As it's happening to more than one user then it sounds as if there is a server issue. Again, the CCleaner Cloud support team would be your contact point to report the problem. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
ecsjjgg Posted August 2, 2023 Author Share Posted August 2, 2023 Automagically it started working again!!! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted August 2, 2023 Moderators Share Posted August 2, 2023 I guess that it was a server problem and the faulty server has been fixed then? *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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