burak e Posted December 3, 2022 Share Posted December 3, 2022 Hi, ı am using ccleaner android pro version since last year. Today ı refreshed my annual membership and then ı start to deep cleaning (hidden cache) as ı do everytime. After cleaning, my one folder ,which includes my a lot of photo and videos from my gallery, was deleted meaninglessly. I cheched my recycle bin, but ı couldnt found my folders. How can ı save my photos and videos? Please help me. Link to comment Share on other sites More sharing options...
michelledano Posted December 4, 2022 Share Posted December 4, 2022 This happened to me too!! I downloaded several recovery programs and they don't find any of my missing stuff!!! I am SO angry! Link to comment Share on other sites More sharing options...
alice888 Posted December 11, 2022 Share Posted December 11, 2022 The same thing happened to me.I only chose to delete the empty folder, but it deleted all the folders that contained photos and videos.I really want to know how to solve it. Link to comment Share on other sites More sharing options...
Inna G Posted December 11, 2022 Share Posted December 11, 2022 The same with me. All my child's photoes for two years are deleted. And I had no copies in Google Photoe. I did Fast Clean and rhere were no options to remove anything from gallery Link to comment Share on other sites More sharing options...
alice888 Posted December 12, 2022 Share Posted December 12, 2022 I send an email to android@piriform.com. no reply till now. everyone should send an email to the compay. so they can notice the problem. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted December 12, 2022 Moderators Share Posted December 12, 2022 Where did you get that email address from? The correct email address for support is: support@CCleaner.com Emailing your query to that will get an automated acknowledgement then a contact by an email from a support agent. Alternatively you can also raise a support ticket using the form on this page: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 (Set the 'Product' field to 'CCleaner for Android'). I'm not sure exactly what is going on here, but I suspect that the photos may still be there and it's a listing/pointer to them that has been cleared. Even if they have somehow been deleted from the phone then they may still be recoverable, especially if you have sync and/or backup enabled. See these for more info about recovering photos deleted from Android, and backup/sync:https://support.google.com/photos/answer/6128858?hl=en-GB&co=GENIE.Platform%3DAndroidhttps://support.google.com/photos/answer/6193313?co=GENIE.Platform%3DAndroid&oco=1 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
YahriM Posted January 11, 2023 Share Posted January 11, 2023 Hello, somebody has got any solutions to recover photos and videos deleted by ccleaner android? Link to comment Share on other sites More sharing options...
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