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Deleted pictures and videos

burak e

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Hi, ı am using ccleaner android pro version since last year. Today ı refreshed my annual membership and then ı start to deep cleaning (hidden cache) as ı do everytime. After cleaning, my one folder ,which includes my a lot of photo and videos from my gallery,  was deleted meaninglessly. I cheched my recycle bin, but ı couldnt found my folders. How can ı save my photos and videos? Please help me.

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Where did you get that email address from?

The correct email address for support is: support@CCleaner.com

Emailing your query to that will get an automated acknowledgement then a contact by an email from a support agent.

Alternatively you can also raise a support ticket using the form on this page: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507
(Set the 'Product' field to 'CCleaner for Android').

I'm not sure exactly what is going on here, but I suspect that the photos may still be there and it's a listing/pointer to them that has been cleared.

Even if they have somehow been deleted from the phone then they may still be recoverable, especially if you have sync and/or backup enabled.
See these for more info about recovering photos deleted from Android, and backup/sync:

*** Out of Beer Error ->->-> Recovering Memory ***

Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:


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