annoyed_user Posted September 3, 2022 Share Posted September 3, 2022 I have long since turned auto-extension off, yet today I have been informed by my bank that 2 attempts to withdraw money for this product have occurred. My account is now overdrawn. When checking my license I see that the Auto Extension option is active and when I click cancel it stays active. Link to comment Share on other sites More sharing options...
angry_bird Posted September 5, 2022 Share Posted September 5, 2022 (edited) same here. i get a bill for an extension 2 for 1 directly from paypal with the buttton "show bill and pay". what is that for an behavior. what a scum.... Edited September 5, 2022 by angry_bird Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 6, 2022 Moderators Share Posted September 6, 2022 @annoyed_user That sounds like a PayPal recurring payment has been set up, and PayPal are still taking the money. We do see it occasionally with PayPal. eg. You cancel your CCleaner subscription, but have forgotten (or hadn't realised) that you had also set up a recurring payment with PayPal, and until you cancel that PayPal will still take the payment.https://www.paypal.com/hk/webapps/mpp/automatic-payments If that is what is happening for you then you have to cancel the recurring payment with PayPal and ask them for a refund. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators nukecad Posted September 6, 2022 Moderators Share Posted September 6, 2022 @angry_bird I think that your is a different thing and is just an administrative 'wobble' that can happen sometimes with PayPal so it looks like you have been billed twice but you haven't been. See this for a longer explanation: *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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