paid for program broken need re install

[Randy654]

My program stop working and I need to re install . I have downloaded the free version

and ask support for my registration key. Are these the only things I need to get working again?

 

[nukecad]

If you didn't uninstall the 'broken' one then just try installing the Free version that you downloaded.
If you haven't uninstalled the old one it will pick up the existing key while installing, just like installing a version update does.
(I do reinstalls of CCleaner frequently while testing things, and they always pick up my existing key).

If you did uninstall, or if it doesn't pick the key up, then you will need the key and name that you registered.

If you still have the email address that you used when purchasing then you can look up it yourself here: https://www.ccleaner.com/support/license-lookup

Once you have your key, open CCleaner Free and go to Options>Licence Key>Activate New Key. (Don't worry that it's not really 'new').
Enter your key in the box that comes up and follow the steps:

 

 

[Randy654]

Thank you for your Help ! Funny thing is , I rebooted my computer and tried to run Cc and on the 3 try it opened and works

like nothing happened. I'll keep my eye on it . I use it for all but 1 of its functions. It is a Great program .

So back to my art work , Thanks again !