Gerry Allmark Posted July 15, 2021 Share Posted July 15, 2021 Quote My new laptop reads my external hard drive no issue but as soon as I get to select the location I want to search, Windows tells me the drive disconnected and of course Recuva does not see it. I have tried with all the USB ports on 2 different computers. Does anyone have an idea? Thanks, Link to comment Share on other sites More sharing options...
Moderators Andavari Posted July 16, 2021 Moderators Share Posted July 16, 2021 Since you're on a laptop here's some things to try. Power Options: 1. Make sure the laptop is plugged into the charger. 2. Go into Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting 3. Next to Plugged In select: Disabled Doing this will make the laptop when plugged into the charger act like a Desktop PC when USB devices are attached. Other: If you have a powered USB hub that gets it's power from being plugged into the wall use it for plugging in the drive. Some external/portable disks (even some 2.5 inch variants) will disconnect even if plugged in directly to a laptop or a USB extension cable. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now