aehanson Posted March 30, 2021 Share Posted March 30, 2021 (edited) My existing license expired on May 22 (53 days remaining). I purchased 1-year license (cleverbridge reference number:[REFERENCE NUMBER REDACTED]). When I entered the validation code it ignored the 53 remaining days: my expiration date is now March 20 (365 days remaining). How do I get the 53 days I had added onto my account? [SCREENSHOTS CONTAINING PERSONAL INFORMATION REMOVED] Edited March 30, 2021 by Dave CCleaner personal details removed Link to comment Share on other sites More sharing options...
Guest johnccleaner Posted March 30, 2021 Share Posted March 30, 2021 This should be done automatically within 15 business days of the purchase; however, if it is not, simply contact support by sending an email to support@ccleaner.com and our team will be happy to get that corrected for you. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted March 30, 2021 Admin Share Posted March 30, 2021 This may have been mentioned in the renewal reminder email, but for additional information: Will I lose any time on my subscription if I take an offer to renew early? – Piriform Support Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
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