Cashback Claims

[MAllen5]

I placed a renewal order this evening reference number #########. Well when I go to claim the cashback of $20 for my order this is what I get:

The 30-day claim period for the
recent promotion has ended

Yes I have registered my product.

EDIT- Ref code removed, so that nobody can steal it, Nuke.

[nukecad]

You are just a bit early making the claim.

That's a new offer (it's Black Friday time again) and the claim/redemption page isn't active until tomorrow, 25th Nov.

It looks like the "promotion has ended" message has simply been left over from the last cashback promotion, and hasn't been changed.
@Dave CCleanerworth making a note to change that wording when a new cashback offer is due the and the new T&C's are put up?

Looking at the terms and conditions for the current cashback offer it says:

Quote

Participants (as defined at Condition 2 below) shall be eligible to claim a cashback reward, as purchasing CCleaner Professional Plus – 2 year subscription between 24 November - 3 December and then redeeming the cashback reward between 00:01 (local time) on 25 November 2020 to 23:59 (local time) and 2 January 2021 (both dates being inclusive) using the Cashback Claims Portal. Cashback is limited to one claim per Qualifying Product purchased.

So it's too early to redeem it yet, give it a day - in fact give it two days because it also says:

Quote

Claims must be submitted online at https://www.ccleaner.com/ccleaner/cashback/claim. Claims must be submitted between 2 and 30 days after the date of purchase with the day of your purchase date counting as day 1. Participants must provide the cashback promotion code, that they received in their purchase confirmation, when completing the claim form.

Presumably that 2 days is to give plenty of time for your purchase to be recorded/validated with the people running the cashback.

If you are still having problems claiming in a couple of days then please come back and report it.

[Dave CCleaner]

The email receipt would also have mentioned something along the lines of this:

The "claim period has ended" message that you saw related to the last cashback - where the claim period had indeed ended.  The site now says:

BUT you will still need to have registered the CCleaner licence key and have 24 hours elapse from when you purchased for it all to work properly.  This is, as NukeCad correctly deduced, to ensure that various background things have synced up properly.
 

[kaihoow88]

Hi

 

How does this Cashback Claim work? Is it a cashback in terms of Cash or do we need to purchase another service to redeem the cashback?

[nukecad]

A cash refund, (to the account that you used to make the purchase), in the currency that you used to make the purchase.

No further purchase is necessary.

Please read the Terms and Conditions:
https://www.ccleaner.com/ccleaner/cashback/terms-and-conditions

Quote

The cashback will be processed as a refund against the purchase of CCleaner Professional/Professional Plus. The Promoter will endeavour to pay within 30 days of successful validation of your claim. Rewards shall be paid in the original purchase currency of the transaction.

 

[Dave CCleaner]

Cashback processing is usually pretty quick if you have paid using a credit card in one of our top currencies (EUR, GBP, USD, etc) since those can be batch processed automatically.  Bank transfers and currencies for which we don't have standard price lists (SGD, COP, etc) have to be done by hand and take a bit longer.