PROBLEM RUNNING "ISSUES"

[OIL]

JUST UPDATED TO LATEST CC VER 1.31.325

 

WHEN UTILIZING THE "ISSUES" OPTION THE PROGRAM FREEZES AT 33%

THEN STARTS UP AGAIN AFTER SOME MINUTES AND GOES TO 99%

AGAIN SOME MINUTES MORE IT SHOWS 100%

THE MESSAGE TO "FIX ISSUES" DOES NOT APPEAR

AND THE PROGRAM DOES "NOT RESPOND"

 

IT RAN FINE WITH THE PREVIOUS VER SO I REMOVED THE NEW AND

RE-DOWNLOADED 1.31.310 AND NOW HAVE THE SAME PROBLEM.

 

ANY HELP WILL BE MOST APPRECIATED.

 

THANKS

PAUL

[joda]

ANY HELP WILL BE MOST APPRECIATED.

 

 

Those who seek help should ask politely and not in caps ("screaming"). Silence must be heard .

I guess you will only get help if you post which Operating System you use, do you have all Service Packs (Automatic Updates for Windows) installed ?

 

You perhaps should check if you have all neccassary DLLs and check if this helps http://forum.ccleaner.com/index.php?showtopic=1192

[OIL]

Those who seek help should ask politely and not in caps ("screaming"). Silence must be heard .

I guess you will only get help if you post which Operating System you use, do you have all Service Packs (Automatic Updates for Windows) installed ?

 

You perhaps should check if you have all neccassary DLLs and check if this helps http://forum.ccleaner.com/index.php?showtopic=1192

 

 

dear joda, thanks for your response

 

sorry about the caps - i always have a problem switching back and forth so i stick with

the caps. not meant to be screaming.

 

system is xp home with service pack 2

 

the previous version ran without difficulty and now it too freezes. i will check your suggestion.

 

again,

thanks

[Andavari]

I'd like to add that before you install the MS VB 6 Runtime files that you:

1. Uninstall CCleaner.

2. Install the MS VB 6 Runtime files, and immediately reboot after doing so.

3. Install CCleaner.

[OIL]

Thank you Joda & Andavari,

 

The program is now working corectly.

 

Best wishes,

Oil

 

 

 

I'd like to add that before you install the MS VB 6 Runtime files that you:

1. Uninstall CCleaner.

2. Install the MS VB 6 Runtime files, and immediately reboot after doing so.

3. Install CCleaner.