Anup Posted September 19, 2018 Share Posted September 19, 2018 Hi I was wondering if anyone could help me. I recently purchased a new version of CCleaner Professional Plus. I was able to install all the 4 products without any issues. After I launched Ccleaner, it detected a newer version is available. Once I clicked yes, it went through the motions of downloading the new version. The window then closed and reopened in a few minutes. After it opened, it still didn't update and shows the old version. I restarted the laptop and tried to perform the update again and still shows the old version after clicking yes to perform the update. The laptop is Windows 7 Professional. Has anyone ever seen this issue before, if so is there a fix for this issue? If anyone has any idea's I would be grateful if you could let me know. Many Thanks Kind Regards Anup.. Link to comment Share on other sites More sharing options...
Moderators mta Posted September 19, 2018 Moderators Share Posted September 19, 2018 what version did you have installed? and what version is it trying to install? the whole update process at the moment is broken, confusing and changing regularly as Piriform release one day and pull the version the next either due to customer feedback or bugs. the latest version v5.47 was recently pulled as was v5.45 (or was it v5.46, I've simply lost count - and the will to care any more). the auto-update process may be trying to access the main or mirror download site and still seeing a new but now defunct version. also, the ccupdate.exe program which was originally intended to be used to update customers in an emergency has now been reclassified by Piriform to update you simply because they deem it important enough. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Chiefofall Posted September 21, 2018 Share Posted September 21, 2018 Updated to the latest version today and low and behold it also installed google chrome . I do not trust google andy more but even so if I wanted chrome I would install it. Is ccleaner now in cahoots with google? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 21, 2018 Moderators Share Posted September 21, 2018 No you probably missed the checkbox on the first installer screen. It's there, just unnoticed by many people. 34 minutes ago, Chiefofall said: Updated to the latest version today and low and behold it also installed google chrome . I do not trust google andy more but even so if I wanted chrome I would install it. Is ccleaner now in cahoots with google? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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