ummzee Posted September 1, 2018 Share Posted September 1, 2018 One hour ago I renewed my license and installed CCleaner Professional Plus, I now have version 5.24.5841. The latest version will not update because CCleaner encounters an error opening, ccleaner64.exe and brand.dill files. I do not know what to do the get this issue fixed. Can anyone help? Link to comment Share on other sites More sharing options...
Moderators mta Posted September 1, 2018 Moderators Share Posted September 1, 2018 I would get the latest CC version from here; https://www.piriform.com/ccleaner/builds to convert this Free version to the Pro, go to Options > About and enter your license key. failing that, raise a support ticket here; https://piriform.zendesk.com/hc/en-us/requests/new Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted September 1, 2018 Moderators Share Posted September 1, 2018 Make sure ccleaner isn't running when you do the install. If that doesn't work, go to your ccleaner installation folder and delete ccleaner64.exe. if it won't delete start the computer in safe mode and delete it then. After one of these three things you should be able to install. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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