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CCleaner getting stuck on Chrome delete


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Within the last few days when I run CCleaner for Mac it is getting stuck on this part of the process: ~/Library/Application Support/Google/Chrome/Default/WebRTCIdentity


It will stop on this for about 1 minute then I believe it gives up to finish, it never did this before and was normally taking about 7 seconds to run.


I've deleted all profiles in Chrome and started over with fresh default but problem still exists under my user on the Mac.


Any ideas??

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I know current build of chrome severely broke ccleaner for windows, it is possible the same may be true on the Mac. The developers are looking into the PC issue, and read all threads so they should also see this.


However, just in case, make sure you have fully exited chrome before cleaning.




Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)


Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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I've not had any problem with this release until suddenly 2 days ago when trying to delete Chrome download history it is hanging only on this process, the rest of the routine for Chrome and Safari work fine. Like I mentioned I deleted any Chrome profiles I had and let them recreate fresh but it still hangs but only for 1 user on my Mac the others work fine.     Thanks 

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Like Wickerberry, I too have CCleaner Pro (1.11.336) getting stuck on deleting my Chrome Download History. My daughter took my MacBook Pro (7.1. running OS X 10.11.3) to a study session at Starbucks and used their WiFi. I really don't know if that has anything to do with it, but when she got it back, the problem was there. Previously I hit the upper CCleaner icon that lets me just run it. It goes through its paces in seconds and gives me a green field to show it's complete. Now it takes forever, the field remains yellow and the program discontinues before the cleaning cycle is done. If I open CCleaner and run it manually, it also takes a long time and a lot of stuff is left (it used to show 1 to 4 mb of junk, now it can be hundreds). I'm an old PC guy, so I have Sentinel Pro antivirus and Adware (just in case...). I ran the programs and found no bugs. After reading this thread, I also went through Chrome/profiles to no avail.    ???

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I also have the same problem. I'm currently running version of OS X on a MBP 15 Retina, running the current version of CCleaner (1.11.336), and the most current version of Chrome ( Version 48.0.2564.109 (64-bit) ) and it gets stuck in the same spot. Also, it's not cleaning Chrome history.


I've read about making sure that Chrome is closed out all the way, but I'm not sure how to do that on a MAC, and also have seen that, with the latest chrome, there is a problem that messed everything up for CCleaner.


I'm looking for a fix for this too, but I just wanted to let someone know that I'm also having the same problem. I have used CCleaner forever, and I love it!



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I'm having the exact same problem.  For the first time ever today ccleaner stalled at ~/Library/Application Support/Google/Chrome/Default/WebRTCIdentity.


Nothing new happened with either chrome, mac or ccleaner that would cause this as far as I know.  I did run a repair permissions a couple of days ago but I'm not sure how that would cause this.


It seems to be a bug in ccleaner.  Hope they fix it soon; in the meantime I won't use chrome, but I hate not being able to do a full cleaning of all the caches, etc. on my computer.

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