Jerseylinda Posted January 21, 2014 Share Posted January 21, 2014 Each time I run the cleaner, it reports that 5.00 MB has been deleted; (Internet Explorer Temporary Internet Files- 5121 - 1 File) but as many times as I run the scan, the same file, the same size, the same message just keeps reappearing over and over again. I wonder if this file is actually being deleted or is stuck in some "time warp" somewhere. Anybody have any fixes or ideas? Link to comment Share on other sites More sharing options...
Derek891 Posted January 21, 2014 Share Posted January 21, 2014 Hello Jerseylinda and welcome to the forum. First, I think you should review all of your settings for Internet Explorer. The instructions are here: http://www.piriform.com/docs/ccleaner/ccleaner-rules/windows-tab/internet-explorer-files Second, check to see if any files are excluded from cleaning. The instructions are here: http://www.piriform.com/docs/ccleaner/using-ccleaner/excluding-files,-folders,-and-registry-entries Third, check the settings for cleaning or saving cookies. The instructions are here: http://www.piriform.com/docs/ccleaner/ccleaner-settings/choosing-which-cookies-to-keep Fourth, check the settings for cleaning flash cookies. The instructions are here: http://www.piriform.com/docs/ccleaner/ccleaner-settings/cleaning-flash-cookies And last, not to scare you, have you scanned your system for viruses and malware lately? You might be dealing with something that does not want to be deleted so easily. Has Internet Explorer been working without any problems? Do you have any new toolbars you never had before? Again, not to scare you, I just thought of this as a potential problem, something to check into if all else fails. Start every day with a smile and get it over with. - W.C. Fields Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 22, 2014 Moderators Share Posted January 22, 2014 Delete your tempory internet files from within Internet Explorer then see what happens when you run the cleaner. What is your operating system? Do you have only delete temp files older than 24 hours ticked in ccleaner-options-advanced? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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