suehic Posted January 24, 2013 Share Posted January 24, 2013 Hello, I've used Ccleaner for the first time today, and as a result, I can't use system restore. If I restore the backup registry, will I then be able to use system restore in windows xp. Thanks Sue Link to comment Share on other sites More sharing options...
Alan_B Posted January 24, 2013 Share Posted January 24, 2013 What happens/fails when you attempt to use system restore ? What created the backup registry, and when ? What operations did you perform :- Cleaner \ Run Cleaner ? Registry \ Fix selected Issues ? Tools \ System Restore ? Link to comment Share on other sites More sharing options...
suehic Posted January 24, 2013 Author Share Posted January 24, 2013 My problem began yesterday morning when I got a blue screen with a message that avgtpx86.sys was an issue. I followed avg instructions to uninstall avg, delete some files and then reinstall avg. After this my outlook .pst files were gone. My email was working fine before I uninstalled avg. My IT guy said that I needed to use ccleaner so I followed his phone instructions, I analysed and then clicked on Run Cleaner. I can't remember doing a backup but I do have a .reg file that was created yesterday so I am assuming that a backup was created. I now want to restore my system to a few days ago to hopefully get my emails back but every time I pick a restore point it says that Restoration Incomplete - No changes have been made to your computer. I thought that if I was able to undo what ccleaner had done then maybe I might be able to use the System Restore function. I think I may have used the Fix selected issues but I am not sure as the IT fellow was moving quite quickly. I have Windows XP and Outlook 2003. My emails are essential to me and unfortunately the backup system I was using for my emails was never being done! So I don't have a backup use. Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted January 24, 2013 Moderators Share Posted January 24, 2013 sysrestore only restores system back, it does not bring files (PST)back. it sounds like you are recovering from some sort of malware, is this the case? If so let us know, and stop reading, this post for now. else when you cleaned the registry with ccleaner did you just clean everything it brought up? if you'd like, rename the reg file .txt instead of .reg and attach them so we can see if help a little better ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted January 26, 2013 Moderators Share Posted January 26, 2013 agree with Nergal, check out the malware state of your pc first. if it was mine, first thing i'd be doing is finding my PST file and securing that away, especially as you have no backup of it. since you are Outlook 2003 on XP, you should find your outlook.pst and archive.pst here; C:\Documents & Settings\<your username>\Local Settings\Application Data\Microsoft\Outlook start the pc in Safe Mode and copy any files in that folder with a PST extension over to a BAK extension or just copy them to a USB stick. sounds like you use Outlook a lot, so you'll know you're in the right place if the file size and last modified dates are in the expected ball park. Microsoft supplies a free PST repair tool called SCANPST which you should find here; C:\Program Files\Common Files\System\Mapi\1033 or C:\Program Files\Common Files\System\MSMapi\1033 Run the program, get it to scan your PST files, you should then have some reliable PST files, which if you have another PC, you can open up the PST files on that and get you going until you get the main PC sorted. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Alan_B Posted January 26, 2013 Share Posted January 26, 2013 My IT guy said that I needed to use ccleaner so I followed his phone instructions. Do you have absolutely solid reasons from trusting him, or did you search on the Internet for some one offering support. or even worse, did your relationship commence with a phone call from someone claiming that Microsoft knew your computer had problems, and he was phoning to show you the problems and how to fix them ? Please note that if your P.C. is infected then your USB stick may also be infected and could infect any other computers it touches. Please note that malware can arrive via Outlook, and could be resurrected when you find and access your PST files. It is not evident to me whether SCANPST is safe to use on a PST file that is infected, and I am not going to burden my computer with Silverlight in order to view the video at http://support.microsoft.com/kb/287497 If you are still reading this topic I strongly recommend that you get expert advice on malware removal, and tell the expert that you wish to safely access your emails. Link to comment Share on other sites More sharing options...
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