decibelle Posted April 3, 2012 Share Posted April 3, 2012 When I analyze Firefox cookies in CCleaner it does not show them, and running the cleaner does not remove them. I don't want to delete the cookies directly from the browser, because there are a ton of them and I don't want to go through them to save the ones I prefer to keep. I went to the trouble of making sure the cookies I wanted to keep were listed as such in the CCleaner's cookie options list of cookies to keep. Why won't CCleaner perform this function? Thanks, Ellen Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 3, 2012 Moderators Share Posted April 3, 2012 you must completely quit all Mozilla based programs before it can clean. Make sure to quit thunderbird, songbird, older versions of emusic download managers. check your task manager under the processes tab for any leave behinds (including plugin_container) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
decibelle Posted April 3, 2012 Author Share Posted April 3, 2012 I had closed everything before even opening CCleaner. Apparently I had to reboot before the changes would take effect. Ellen Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 4, 2012 Moderators Share Posted April 4, 2012 There was no need for a reboot, did you check (as suggested above) check your task manager under the processes tab for any leave behinds (including plugin_container) You don't show your Operating system and SP level so I will provide a picture from windows7 ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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