decibelle

I am finding that in practically every folder that I analyze or clean with CCleaner, only some of the full contents of the folder is displayed or cleaned, and sometimes is not displayed or cleaned at all. For example, if I analyze (System) Temporary Files, it shows one file, when there are dozens of the same type same origin, same date, if I actually go to the folder in Windows Explorer. It shows nothing in prefetch data, but I know from going there that is not the case. I have to go in and delete manually. It varies from day to day; sometimes some of the folders are completely shown. In the advanced settings, I have it set to delete files older than 24 hours, but that does not explain all of the older files being left in the folder. I have the same problem with cookies in Firefox. It seems to remove cookies that are on the remove list, but does not add new ones to the list that are clearly listed by Firefox. It does keep the ones I want, but I have to go through manually to remove the others. The same goes for any folder that I try to add under the include option. Only part of the contents is shown or removed. The only folders that don't have this problem are application related, like Quicktime, etc.. I would like to be able to rely on CCleaner. What can be done to fix this problem? Thanks, Ellen (XP Home 2002 SP3) using latest version of CCleaner and previous version

No, that's not it. There's stuff older than that that it doesn't show. Anyway, I ran the clean function, but, as I said my Windows temp files folder is still full of stuff. So why isn't it showing in the CCleaner analysis?Thanks,Ellen

Why, when CCleaner analyzes my Windows system temp files, does it not include all the temp files that I see when I actually go to the folder? The only files it is showing in the analysis are Google Earth files, and there are tons more than that. Thanks, Ellen

I had closed everything before even opening CCleaner. Apparently I had to reboot before the changes would take effect. Ellen

When I analyze Firefox cookies in CCleaner it does not show them, and running the cleaner does not remove them. I don't want to delete the cookies directly from the browser, because there are a ton of them and I don't want to go through them to save the ones I prefer to keep. I went to the trouble of making sure the cookies I wanted to keep were listed as such in the CCleaner's cookie options list of cookies to keep. Why won't CCleaner perform this function? Thanks, Ellen

Thanks, but my question really is: why, when I deleted those files did they not show up in the recycle bin? They disappeared from the folder, as you would expect when you delete something, but they didn't show up in the recycle bin and CCleaner analyzed them as still being there. I'm just trying to understand what happened. Thanks, Ellen

My explorer settings show hidden files, and I even show protected operating system files, so I don't think that's it. Ellen

For the last couple of years, I have been cleaning out temporary files manually; I like to know where the files are and I like to delete them to the recycle bin, just in case. I've never had any problems doing this. I'm very cautious, perhaps overly so, about running any new program or cleaner or whatever, so I'm trying to get to know CCleaner before I actually use it. Today I used CCleaner to do an analysis on IE temporary Internet files. I hardly ever use IE, and I was unaware that I had so many old files. I went to the folder where they are stored – Documents and Settings\Username\Local Settings\Temporary Internet Files -- and I opened the folder and deleted the files. Then, just for the hell of it, I ran the analysis again and it showed that they were still there in the folder. But they weren't; I checked again. I looked in the recycle bin, where I expected them to be, and they are not there. Can anyone tell me where they went or what has happened? Thanks, Ellen

Thank you, that worked, but I have a ton of cookies that I want to keep, and the scan only choose five cookies to keep. That's not very helpful! At that rate, I'm better off just keeping all of them. Is there any way to refine the scan to be more likely to distinguish between desirable and undesirable? Thanks, Ellen

I downloaded and installed the latest version of CCleaner yesterday. I wasn't intending to run it right away, but I clicked on the shortcut just to take a look. The first thing it gives is the option to "intelligently scan for cookies to keep," but, figuring that I'd do that some other time, I just closed the window. But the next time I opened the program I didn't get that window giving me that option. How can I get it to come up again? Thanks, Ellen