lovey Posted December 11, 2005 Share Posted December 11, 2005 Does the cleaner repair the items listed after scanning ISSUES? Or does it delete all the listed problems. I recently found a toolbar had automatically downloaded on IE and couldn't delete it. I scanned with Adaware and it found 8 critical issues which it cleaned up. All were dialers it seems. Then I scanned with AVG and found another dialer. After all that I found I coundn't open any of my Word docs, I believe it said a missing dll caused the problem. Will this program fix this problem? Will it repair or just delete everything in the ISSUES list? Excel also has trouble loading a document now but if I wait for about 10 mins it eventually displays the page. Anyone have any suggestions. Oh yeah, Win 98se. Link to comment Share on other sites More sharing options...
Moderators rridgely Posted December 11, 2005 Moderators Share Posted December 11, 2005 Hello, ccleaner deletes what it finds. Your problem is spyware. You have run adaware which is good but sometimes that is not enough. Download this: http://fileforum.betanews.com/detail/Spybo...oy/1043809773/1 Install and update it. Then do a full system scan. Make sure that you updated adaware before you scanned with it. If not scan with it again. Lastly download this and choose to save a log. Post the log here and I can help you fix your problems. http://www.download.com/HijackThis/3000-8022_4-10227353.html Link to comment Share on other sites More sharing options...
lovey Posted December 11, 2005 Author Share Posted December 11, 2005 Hello, ccleaner deletes what it finds. Your problem is spyware. You have run adaware which is good but sometimes that is not enough. Download this: http://fileforum.betanews.com/detail/Spybo...oy/1043809773/1 Install and update it. Then do a full system scan. Make sure that you updated adaware before you scanned with it. If not scan with it again. Lastly download this and choose to save a log. Post the log here and I can help you fix your problems. http://www.download.com/HijackThis/3000-8022_4-10227353.html 23948[/snapback] So I should not use the cleaner to fix the problems listed in the issues results. By the way I have spybot but when I tried to use it the program became so slow that it gets to about 726 out of 32000 and slows to a crawl. If I leave it on for 6 hours it still only gets up to about 15000 file sets scanned for. So I uninstalled it and reinstalled it and its still slow. After I use the Hijack site I guess you mean I should copy and paste the results to you, correct? Link to comment Share on other sites More sharing options...
Moderators rridgely Posted December 11, 2005 Moderators Share Posted December 11, 2005 Yes paste the results on to the forum. Also its perfectly safe to clean the issues ccleaner finds. They are not used by winows anymore and are just taking up space. Link to comment Share on other sites More sharing options...
lovey Posted December 11, 2005 Author Share Posted December 11, 2005 Yes paste the results on to the forum. Also its perfectly safe to clean the issues ccleaner finds. They are not used by winows anymore and are just taking up space. 23950[/snapback] Here goes, and thanks for the help. I really need those word 2000 docs which I cant access now! Logfile of HijackThis v1.99.1 Scan saved at 8:23:23 PM, on 10/12/05 Platform: Windows 98 SE (Win9x 4.10.2222A) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\WINDOWS\SYSTEM\mmtask.tsk c:\windows\SYSTEM\KB891711\KB891711.EXE C:\WINDOWS\EXPLORER.EXE C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SPEEDKEY.EXE C:\WINDOWS\SYSTEM\SYSTRAY.EXE C:\WINDOWS\SYSTEM\STIMON.EXE C:\PROGRAM FILES\RAMBOOSTER\RAMBOOSTER.EXE C:\WINDOWS\SYSTEM\WMIEXE.EXE C:\WINDOWS\SYSTEM\DDHELP.EXE C:\PROGRAM FILES\CCLEANER\CCLEANER.EXE C:\PROGRAM FILES\SYMPATICO\ACCESS MANAGER\APP\ENTERNET.EXE C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE C:\WINDOWS\SYSTEM\PSTORES.EXE C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/ymsgr/defaul...rch/search.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 R3 - URLSearchHook: (no name) - {C53ECA95-0159-BE8B-879D-15C492B2BBC2} - runload32.dll (file missing) N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www1.sympatico.ca/"); (C:\Program Files\Sympatico\Users\User1\prefs.js) O2 - BHO: WaveHelper Class - {EA7F9A52-0A05-11D2-98C5-00104B7229C2} - C:\PROGRAM FILES\WAVETOP\BIN\WAVEIE.DLL__SpybotSDDisabled (file missing) O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\MSGR.EN-US.EN-CA\MSNTB.DLL (file missing) O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [Microsoft IntelliType Pro] C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SpeedKey.exe O4 - HKLM\..\Run: [systemTray] SysTray.Exe O4 - HKLM\..\Run: [stillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE O4 - HKCU\..\Run: [RamBooster] C:\PROGRAM FILES\RAMBOOSTER\RAMBOOSTER.EXE O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavista.com/avie5/babelfish O8 - Extra context menu item: AV Translate Selection - http://jump.altavista.com/avie5/babelfish O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmwordtrans.html O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html O8 - Extra context menu item: Translate Page into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing) O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing) O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing) O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing) O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing) O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing) O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing) O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing) O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE O15 - Trusted Zone: http://chat.msn.com. O15 - Trusted Zone: http://chat.msn.com O16 - DPF: {D600B8BE-E2C0-11D0-82C0-00A0C91F048A} (SSCTL.SSDLoad) - http://broadcast.microsoft.com/code/schdata/ssct1960.CAB O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} - http://www.wildtangent.com/install/wdriver...soft/wtinst.cab O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} (LiveUpdate Crescendo) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200112...meInstaller.exe O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by21fd.bay21.hotmail.msn.com/resources/MsnPUpld.cab O16 - DPF: {9F0F185C-B50B-11D2-B53F-00A0C98684AC} (McAfee PC Clinic OilChange Class) - http://download.mcafee.com/molbin/OilChange/MGOcCtl_new.cab O16 - DPF: {13E39F7E-FDA8-11D2-99DC-00C04FF40D52} (McAfee OilChange Multi-Product Support Filter) - http://download.mcafee.com/molbin/OilChange/MGOcFilt.cab O16 - DPF: {BF31FA5E-AE8A-11D2-A1BD-0800300004C2} (McAfee PC Clinic Internet Class) - http://download.mcafee.com/molbin/Shared/MCInet_new.cab O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab O16 - DPF: {23047A90-8511-11D2-87A5-20C252C10000} (McAfee Clinic TreeView Class) - http://download.mcafee.com/molbin/Shared/MGTree.cab O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - https://mysupport.nai.com/amiuptodate/bin/1...pdatePortal.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://wpotc.kpdsb.on.ca/activex/AxisCamControl.cab O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 85.255.115.19,85.255.112.125 Link to comment Share on other sites More sharing options...
Moderators rridgely Posted December 11, 2005 Moderators Share Posted December 11, 2005 First you need an antivirus. Fill out this offer and install it. http://www.my-etrust.com/SubscriptCenter/M...gistration.aspx Next go to this site and scan your pc for spyware.(its an online scan and it will remove what it finds.) http://www.trendmicro.com/hc_intro/default.asp Then reboot and post a new log. Link to comment Share on other sites More sharing options...
lovey Posted December 11, 2005 Author Share Posted December 11, 2005 oh yes, and one more thing... It appears that there may be a problem with windows explorer. If I ctrl-alt-delete, to view the close program window, there is no mention of windows explorer running! Link to comment Share on other sites More sharing options...
Moderators rridgely Posted December 11, 2005 Moderators Share Posted December 11, 2005 explorer.exe is running(I see it in your hjt log). Its running and if it wasnt you would know it.(it basically is the windows interface. Without it you would boot to nothing.) Link to comment Share on other sites More sharing options...
lovey Posted December 11, 2005 Author Share Posted December 11, 2005 I use AVG antivirus but only as an on demand scan and as a startup boot scan. Isn't that sufficient? Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 11, 2005 Moderators Share Posted December 11, 2005 I use AVG antivirus but only as an on demand scan and as a startup boot scan. Isn't that sufficient? 23957[/snapback] You need real-time protection (resident shield) enabled to stop a virus before it infects your system and causes damage versus it infecting your system and later having to remove the virus and repair the damage. Since you don't have real-time protection running that's why it was suggested for you to get an antivirus scanner. You'd be better off with eTrust that rridgely recommended, and you can use it for free for one full year. Link to comment Share on other sites More sharing options...
lovey Posted December 12, 2005 Author Share Posted December 12, 2005 Two things have happened.1. I had to add the Java kernal for the trend micro scan. But then I get the message that an error occurred while transferring data from the internet...so it looks like I cant use trend micro. 2. I installed ezantivirus and then when I rebooted an info window popped up TITLED..."VET RESIDENT PROTECTION VERSION 11.0.8.1" with the message ..CC:\WINDOWS\SYSTEM\DMWNB.EXE is "WIN32.Alureon.U" trojan not cleaned.... This seems to be a part of the eTrust antivirus (ezantivirus). I looked in the c:\windows\system directory but no such file exists. Everytime I startup or restart I get the same message. By the way, I can now open word docs and excel files load at the normal speed so I'm happy about that..but the latest mesages are confusing. Any ideas?? Link to comment Share on other sites More sharing options...
Moderators rridgely Posted December 12, 2005 Moderators Share Posted December 12, 2005 Did you uninstall AVG? If not do that now. Then reboot and do a scan with etrust. Link to comment Share on other sites More sharing options...
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