lovey

Two things have happened.1. I had to add the Java kernal for the trend micro scan. But then I get the message that an error occurred while transferring data from the internet...so it looks like I cant use trend micro. 2. I installed ezantivirus and then when I rebooted an info window popped up TITLED..."VET RESIDENT PROTECTION VERSION 11.0.8.1" with the message ..CC:\WINDOWS\SYSTEM\DMWNB.EXE is "WIN32.Alureon.U" trojan not cleaned.... This seems to be a part of the eTrust antivirus (ezantivirus). I looked in the c:\windows\system directory but no such file exists. Everytime I startup or restart I get the same message. By the way, I can now open word docs and excel files load at the normal speed so I'm happy about that..but the latest mesages are confusing. Any ideas??

I use AVG antivirus but only as an on demand scan and as a startup boot scan. Isn't that sufficient?

oh yes, and one more thing... It appears that there may be a problem with windows explorer. If I ctrl-alt-delete, to view the close program window, there is no mention of windows explorer running!

Here goes, and thanks for the help. I really need those word 2000 docs which I cant access now! Logfile of HijackThis v1.99.1 Scan saved at 8:23:23 PM, on 10/12/05 Platform: Windows 98 SE (Win9x 4.10.2222A) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\SYSTEM\KERNEL32.DLL C:\WINDOWS\SYSTEM\MSGSRV32.EXE C:\WINDOWS\SYSTEM\MPREXE.EXE C:\WINDOWS\SYSTEM\mmtask.tsk c:\windows\SYSTEM\KB891711\KB891711.EXE C:\WINDOWS\EXPLORER.EXE C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SPEEDKEY.EXE C:\WINDOWS\SYSTEM\SYSTRAY.EXE C:\WINDOWS\SYSTEM\STIMON.EXE C:\PROGRAM FILES\RAMBOOSTER\RAMBOOSTER.EXE C:\WINDOWS\SYSTEM\WMIEXE.EXE C:\WINDOWS\SYSTEM\DDHELP.EXE C:\PROGRAM FILES\CCLEANER\CCLEANER.EXE C:\PROGRAM FILES\SYMPATICO\ACCESS MANAGER\APP\ENTERNET.EXE C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE C:\WINDOWS\SYSTEM\PSTORES.EXE C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/ymsgr/defaul...rch/search.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1 R3 - URLSearchHook: (no name) - {C53ECA95-0159-BE8B-879D-15C492B2BBC2} - runload32.dll (file missing) N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www1.sympatico.ca/"); (C:\Program Files\Sympatico\Users\User1\prefs.js) O2 - BHO: WaveHelper Class - {EA7F9A52-0A05-11D2-98C5-00104B7229C2} - C:\PROGRAM FILES\WAVETOP\BIN\WAVEIE.DLL__SpybotSDDisabled (file missing) O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN TOOLBAR\01.01.1601.0\MSGR.EN-US.EN-CA\MSNTB.DLL (file missing) O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [Microsoft IntelliType Pro] C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\SpeedKey.exe O4 - HKLM\..\Run: [systemTray] SysTray.Exe O4 - HKLM\..\Run: [stillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE O4 - HKCU\..\Run: [RamBooster] C:\PROGRAM FILES\RAMBOOSTER\RAMBOOSTER.EXE O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: AltaVista Home - http://jump.altavista.com/avie5/home O8 - Extra context menu item: AV Search This Term - http://jump.altavista.com/avie5/search O8 - Extra context menu item: AV Translate this Web Page - http://jump.altavista.com/avie5/babelfish O8 - Extra context menu item: AV Translate Selection - http://jump.altavista.com/avie5/babelfish O8 - Extra context menu item: Shorten URL - http://www.cjb.net/menuext.html O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmwordtrans.html O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmcache.html O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmsimilar.html O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmbacklinks.html O8 - Extra context menu item: Translate Page into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR1.DLL/cmtrans.html O9 - Extra button: (no name) - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing) O9 - Extra 'Tools' menuitem: &AltaVista Home - {06FE5D00-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/home (file missing) O9 - Extra button: Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing) O9 - Extra 'Tools' menuitem: AV &Translate - {06FE5D05-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/babelfish (file missing) O9 - Extra button: (no name) - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing) O9 - Extra 'Tools' menuitem: &Find Pages Linking to this URL - {06FE5D02-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/linksearch (file missing) O9 - Extra button: (no name) - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing) O9 - Extra 'Tools' menuitem: Find Other Pages on this &Host - {06FE5D03-8F11-11d2-804F-00105A133818} - http://jump.altavista.com/avie5/hostsearch (file missing) O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file) O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE O15 - Trusted Zone: http://chat.msn.com. O15 - Trusted Zone: http://chat.msn.com O16 - DPF: {D600B8BE-E2C0-11D0-82C0-00A0C91F048A} (SSCTL.SSDLoad) - http://broadcast.microsoft.com/code/schdata/ssct1960.CAB O16 - DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} - http://www.wildtangent.com/install/wdriver...soft/wtinst.cab O16 - DPF: {0FC6BF2B-E16A-11CF-AB2E-0080AD08A326} (LiveUpdate Crescendo) - O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200112...meInstaller.exe O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by21fd.bay21.hotmail.msn.com/resources/MsnPUpld.cab O16 - DPF: {9F0F185C-B50B-11D2-B53F-00A0C98684AC} (McAfee PC Clinic OilChange Class) - http://download.mcafee.com/molbin/OilChange/MGOcCtl_new.cab O16 - DPF: {13E39F7E-FDA8-11D2-99DC-00C04FF40D52} (McAfee OilChange Multi-Product Support Filter) - http://download.mcafee.com/molbin/OilChange/MGOcFilt.cab O16 - DPF: {BF31FA5E-AE8A-11D2-A1BD-0800300004C2} (McAfee PC Clinic Internet Class) - http://download.mcafee.com/molbin/Shared/MCInet_new.cab O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - http://download.mcafee.com/molbin/Shared/MGBrwFld.cab O16 - DPF: {23047A90-8511-11D2-87A5-20C252C10000} (McAfee Clinic TreeView Class) - http://download.mcafee.com/molbin/Shared/MGTree.cab O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - https://mysupport.nai.com/amiuptodate/bin/1...pdatePortal.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://wpotc.kpdsb.on.ca/activex/AxisCamControl.cab O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 85.255.115.19,85.255.112.125

So I should not use the cleaner to fix the problems listed in the issues results. By the way I have spybot but when I tried to use it the program became so slow that it gets to about 726 out of 32000 and slows to a crawl. If I leave it on for 6 hours it still only gets up to about 15000 file sets scanned for. So I uninstalled it and reinstalled it and its still slow. After I use the Hijack site I guess you mean I should copy and paste the results to you, correct?

Does the cleaner repair the items listed after scanning ISSUES? Or does it delete all the listed problems. I recently found a toolbar had automatically downloaded on IE and couldn't delete it. I scanned with Adaware and it found 8 critical issues which it cleaned up. All were dialers it seems. Then I scanned with AVG and found another dialer. After all that I found I coundn't open any of my Word docs, I believe it said a missing dll caused the problem. Will this program fix this problem? Will it repair or just delete everything in the ISSUES list? Excel also has trouble loading a document now but if I wait for about 10 mins it eventually displays the page. Anyone have any suggestions. Oh yeah, Win 98se.