r1wigs Posted April 17, 2011 Share Posted April 17, 2011 After doing a complete restore on my computor, 64 bit Windows 7 I downloaded and installed the latest version of ccleaner and it disappears after a few hours and I have to reinstall it.( when the newest version is running it runs very slow) I have done it 4 times. It is nowhere to be found in programs. On the 5th time I searched online and found an older version and it works perfectly. When I install the latest version the icons are just little square boxes and theysometimes won't open up nor is it listed in programs. At first I thought it was the firewall blocking it somehow but the old version is working. I guess it is not such a big problem but I am curious as to why it happens. Link to comment Share on other sites More sharing options...
Alan_B Posted April 17, 2011 Share Posted April 17, 2011 Do you clean the registry ? It is nowhere to be found in programs. This implies you looked every where because you did not know where it was. Could it have been installed in some location defined by a defective registry trying for an earlier location ? Could it have been installed in some cache or temporary folder where it purges itself into oblivion ? Link to comment Share on other sites More sharing options...
r1wigs Posted April 17, 2011 Author Share Posted April 17, 2011 Do you clean the registry ? This implies you looked every where because you did not know where it was. Could it have been installed in some location defined by a defective registry trying for an earlier location ? Could it have been installed in some cache or temporary folder where it purges itself into oblivion ? I let it install in the default folder it creates when installing as I always do. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 18, 2011 Moderators Share Posted April 18, 2011 What happens if you install the slim version? What happens if you install the portable version? How do you uninstall it, via add remove? What security software are you using? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Alan_B Posted April 18, 2011 Share Posted April 18, 2011 I let it install in the default folder it creates when installing as I always do. My view is that should you have restored a system with a previous installation of CCleaner, the registry may have a corrupted memory of where that was held, and its corrupted memory is probably the ultimate default over what would be the normal default on a clean installation. Hazelnut's suggestion of using the Portable version avoids any such problem. N.B. Where possible I prefer to switch my CIS protection from the "safe" configuration to a special BLOCK ALL on the Firewall, and a ANYTHING ALLOWED MODE for AntiVirus and DEFENSE+ Behaviour protection. I especially adopt this configuration when using a Partition Manager ever since all my Partitions vanished. I do not know if CIS caused the malfunction, but the Partition Manager strongly recommended against modifying partitions whilst applications were running, and security software is designed with the special ability to conflict with anything it chooses. Link to comment Share on other sites More sharing options...
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