Snakedust Posted February 23, 2010 Share Posted February 23, 2010 Odd problem. Installed Recuva 1.35, left the "start" box checked and completed installation. The program screen opened for about half a second and then closed. Checked other desktop shortcuts to see if any others were affected - no. Ran from cmd line using /debug option - didn't capture anything other than start-up. So, uninstalled / reinstalled. Same result. Unintalled, then installed selecting Deutsch as the language. Same result. Scanned with Antivirus, Malware Bytes, Spybot S&D, and a couple other tools on-hand, but all say the machine is clean. I'm stumped. Suggestions? Need to use the tool, and hesitate to download anyone else's file recovery option - I'm a Piriform fan. I'm also a computer tech. Snakedust Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 23, 2010 Moderators Share Posted February 23, 2010 Did you check the size of the installer ? Have you tried downloading again perhaps using a different browser? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Snakedust Posted February 23, 2010 Author Share Posted February 23, 2010 Thanks, Hazelnut. The installer is 3.59MB. Should have mentioned that I initially downloaded from a site other than Piriform, when that didn't work, I downloaded directly from Piriform. Just used Firefox to download the file - also 3.59MB - installed, and same problem occurs. About two years ago, I had a similar problem with CCleaner. The cause in that case was a piece of junkware blocking CCleaner AND access to Piriform site. Thus, all the scanning this time before I showed up here. Snakedust Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 23, 2010 Moderators Share Posted February 23, 2010 What operating system are you using? Have you rebooted recently? Does it install correctly in safe mode? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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