aldares Posted February 9, 2010 Share Posted February 9, 2010 Latest CCleaner - 2.28.1091 gives an exception when pressing "cookies" in Options section. Pressing "Run CCleaner" has the same effect when it comes to opera cookies. Here is screenshots. (I can't tell opera's version - there is no .exe file! it seems to be half-deleted...) Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 9, 2010 Moderators Share Posted February 9, 2010 is is possible for you to switch to english on your ccleaner, and re-screenshot, as to allow the majority of the site users to be able to read the exception error? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
aldares Posted February 11, 2010 Author Share Posted February 11, 2010 :] Switch to english on what? Ccleaner is always being used in "portable" incarnation in english only, without any language files - .exe and .ini only. It' system messagebox, and this particular system has only russian locale, sorry... ---------------------------CCleaner.exe - Ошибка приложения --------------------------- Исключение unknown software exception (0xc000000d) в приложении по адресу 0x00446f93. "ОК" -- завершение приложения "Отмена" -- отладка приложения --------------------------- ОК Отмена --------------------------- means ---------------------------CCleaner.exe - Application error --------------------------- Exception unknown software exception (0xc000000d) in application at adress 0x00446f93. "OK" -- close application "Cancel" -- debug application --------------------------- OK Cancel --------------------------- (don't remember the exact content of this msgbox in english) I'll try to repeat this at old japanese notebook with english locale... Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 14, 2010 Moderators Share Posted February 14, 2010 Sorry it took so long for me to get back to you (I found it hard until today to show all my posts) your quote was enough to help people so you've got a half uninstalled opera and it seems to be causing this issue, is that correct? Could you try this, uncheck everything on both the application and system tabs (in ccleaner) one by one try each check mark until the crash occurs (check the first checkbox run cleaner, in this is successful uncheck it and check the next box and run) You can also try to reinstall and uninstall Opera if you believe that is the issue ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
aldares Posted February 15, 2010 Author Share Posted February 15, 2010 so you've got a half uninstalled opera and it seems to be causing this issue, is that correct? Exactly. Geez, no need to unchek everything, just unchek Opera-Cookies on Applications tab and cleaning go smoothly. And go for simle analysis. Check Opera-Cookies and run Filemon. It says that last accessed file before an esception was cookies4.dat. Just moved it out from the %ProgramFiles%\Opera\profile\ and issue solved. Both System-Options-Cookies and Application-Opera-Cookies. And what is "cookies4.dat.sbsd.bak"? It's 160Kb against "cookies4.dat" 13Kb. And moving it out from profile makes no difference. Uploaded buggy cookies4.dat, with hope, that it will be analyzed by developers. opera_buggy_cookies.zip Link to comment Share on other sites More sharing options...
JDPower Posted February 15, 2010 Share Posted February 15, 2010 Surely the issue is a screwed up Opera install, not a CCleaner bug??? Link to comment Share on other sites More sharing options...
aldares Posted February 15, 2010 Author Share Posted February 15, 2010 Issue is Ccleaner crushing when processing certain opera's cookies4.dat database. Link to comment Share on other sites More sharing options...
JDPower Posted February 15, 2010 Share Posted February 15, 2010 Issue is Ccleaner crushing when processing certain opera's cookies4.dat database. But until you have a fully installed properly working Opera I doubt the developers will take any notice, they can hardly be expected to work on bugs for "half-deleted" installs. Link to comment Share on other sites More sharing options...
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