ribotb Posted February 13, 2009 Share Posted February 13, 2009 Hello ! When I make a "scan for issues" in the registry, this error (see attachment) is displayed, but it's never fixed. Is it a Ccleaner's bug or it's not possible to fix this error ? Thanks Bernard Ribot PS : I'm french, excuse my english ! Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 13, 2009 Moderators Share Posted February 13, 2009 Are you still using Zone Alarm? If so don't get rid of the reg entry. Please read my signature for more information ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
ribotb Posted February 14, 2009 Author Share Posted February 14, 2009 Are you still using Zone Alarm? If so don't get rid of the reg entry. Please read my signature for more information Yes, I'm using ZoneAlarm. Link to comment Share on other sites More sharing options...
Moderators DennisD Posted February 14, 2009 Moderators Share Posted February 14, 2009 Yes, I'm using ZoneAlarm. You can exclude that item from being picked up by CCleaner in "Option\Exclude\Add Registry". Follow the method in the second part of this post, which refers to your problem exactly: http://forum.piriform.com/index.php?s=&...st&p=118068 EDIT: I've just remembered you can actually do the "Issues" scan, and then right click the entry you want to exclude, and select "Open In RegEdit", and then do the copy and paste Link to comment Share on other sites More sharing options...
ribotb Posted February 15, 2009 Author Share Posted February 15, 2009 You can exclude that item from being picked up by CCleaner in "Option\Exclude\Add Registry". Follow the method in the second part of this post, which refers to your problem exactly: http://forum.piriform.com/index.php?s=&...st&p=118068 EDIT: I've just remembered you can actually do the "Issues" scan, and then right click the entry you want to exclude, and select "Open In RegEdit", and then do the copy and paste I go to Options > Exclude > Add registry but I can't validate because the OK button is not accessible (see attachment) ?! Link to comment Share on other sites More sharing options...
Moderators DennisD Posted February 15, 2009 Moderators Share Posted February 15, 2009 No worries, you must've missed the part in the linked to post which explained that the Hive name, in this case HKEY_CLASSES_ROOT, is already in the first small box, i.e. HKCR. You need to delete the HKEY_CLASSES_ROOT from the start of the hive address in the next box. I don't think it makes a difference whether you delete the backwards slash or not, but either way, the OK box will then become active. Link to comment Share on other sites More sharing options...
ribotb Posted February 15, 2009 Author Share Posted February 15, 2009 No worries, you must've missed the part in the linked to post which explained that the Hive name, in this case HKEY_CLASSES_ROOT, is already in the first small box, i.e. HKCR. You need to delete the HKEY_CLASSES_ROOT from the start of the hive address in the next box. I don't think it makes a difference whether you delete the backwards slash or not, but either way, the OK box will then become active. It's OK ! with all my thanks. Link to comment Share on other sites More sharing options...
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