Trouble downloading new ver -- get '0 KB'

[sjbrogan]

On the last two versions of CCleaner, (ver 2.14 and now today ver 2.15) my attempts to download have resulted in files named ccsetup 214.exe/ ccsetup215.exe -- but showing a file size of '0 KB'...

Attempts to run either results in a message stating that it 'is not a valid Win32 application'...

 

I finally figured out some sort of a work-around to download ver 2.14 (last month -- don't remember how I did it)

and now have that installed and loaded and that is what I am currently using...

I have made four attempts today to download ver 2.15 -- all with the same result (an empty 'exe' file, as above)

 

All this is on a Win XP machine using Firefox 3.0.5 as my browser

I'm running a number of Firefox add-ons -- including Adblock Plus 1.0; Flashblock 1.5.7.1; NoScript 1.8.8.8;

and WOT (Web of Trust)-20081111...

 

I assumed that NoScript might be the most likely culprit and made two attempts today that should have gone around that --

one by temporarily allowing the download page within NoScript, and the other by disabling NoScript completely (and rebooting Firefox as part of that process)

 

I tried two different download sites -- FileHippo.com and one other I was referred to by the CCleaner site...

Tried googling around the web to find a solution or clue, with no success - at least within any reasonable amount of time...

 

Am at my wit's end and running out of ideas...

I love CCleaner and tend to use it multiple times per day...

 

Any clues, tips, hints, or leads (or even an actual specific solution) would be greatly appreciated...

 

Regards,

sjbrogan

[YoKenny]

Welcome sjbrogan

 

Why not give IE a try? Then you will know if it is a connection problem as well.

http://download.piriform.com/ccsetup215.exe

[DennisD]

Further to Kens suggestion, you could try launching Firefox in "Safe Mode".

 

Go to "Start\All Programs\Mozilla Firefox\Mozilla Firefox (safe mode)". This will launch Firefox without any add-ons giving you an indication as to whether any of them were the cause.

[Alan_B]

Can you download ANY *.exe file from anywhere ?

 

Last year M.$ knew for some time of an internet threat they could not defeat.

 

Eventually they issued a public warning, and recommended that the I.E. Security level should be raised to HIGH until they had it fixed.

 

I followed that advice, even though I never use I.E., only Firefox.

 

I then found that Firefox could NOT download *.exe from anywhere. All I could get were *.zip files.

 

Since the "Out-of-cycle" patch was released I lowered I.E. back to its previous setting,

and now Firefox can again download *.exe.

 

When I download any file, my anti-virus takes an interest.

When the download is complete it is not available until the file is closed,

and my Anti-virus prevents the file from being "closed" until it has inspected it.

Inspection of OpenOffice *.paf file (Portable Apps delivery package) takes a very long time,

Inspection of the "standard" installation *.exe takes a much shorter (but still very long) time.

Inspection of a *.zip of the same thing is much faster.

 

You do not say what protection you have.

 

If you have no protection you could already have a full complement of malware,

some of which could rest in a Temp file so would block CCleaner.

 

If you have protection then a false positive could cause it to block the file.

Is it possible protection has blocked the file but failed to tell you of its action ?

 

I suggest you try the Portable Build of CCleaner.

My Anti-virus (ESET Nod32) has no problem with any of the CCleaner variants,

but perhaps your system would be happier with a *.zip.

 

Regards

Alan

[sjbrogan]

Thank you, Kenny, Dennis & Alan -- and especially to Alan, who gave the key clue

Problem now solved, after little effort...

 

Just to let you all know what worked and what didn't...

 

1 -- Tried IE and got a message that said 'your current security settings do not allow this file can be downloaded'

 

2 -- Tried launching Firefox in safe mode -- This resulted in another 'empty download'

 

3 -- Went into IE; set the security settings to Low, then back to Firefox (as a test), and was able to successfully download the CCleaner file...

 

Then went back to IE, reset the security settings to where they had been (Medium-High),

and set about to continue on with 'life as we know it'...

 

Was also able at this point to download the zip-file version of CCleaner, so I take that as a good tip for the future...

 

Again, many thanks to you all...

Much appreciated...

SJB

[DennisD]

Thanks for posting back SJB, it's always nice to know the solution for future similar requests.

 

Nice one Alan.

[Alan_B]

SJB

 

Thanks for feedback and appreciation.

 

It is nice to put to good use the bitter experiences of M.$ ! !

 

A supplementary thought occurs :-

 

You said I.E. gave you the warning 'your current security settings do not allow this file can be downloaded'.

I assume you received no such warning previously when Firefox failed to get the goods.

 

My experience was that Firefox immediately gave me that (or a very similar) warning,

which made me realise that something had changed,

and I then realised the I.E. security change affected all Windows browsers in the universe.

 

If Firefox gave me a warning, but did not warn you, perhaps your pop-up protection was over vigilant

Perhaps Adblock Plus 1.0; Flashblock 1.5.7.1; NoScript 1.8.8.8; or WOT "protected" you from knowledge ! !

 

I use Firefox 3.0.5 with Adblock Plus 1.0.1, and it is disabled for some sites.

 

If I pause and contemplate during Internet banking,

I get a warning two minutes before I am auto logged out for security reasons.

When Anti-pop-up protection was in full swing the warning never appeared - I just lost the connection.

 

Regards

Alan