Mr.Bennet Posted December 16, 2008 Share Posted December 16, 2008 Hi All, I have been trying to install the latest version of c cleaner but keep on getting the same error message so i removed CCleaner from my programs and then tried to add the latest addition/version. that did not work so i tried to install the version that was working v12 but when installing the same error message came up. please could you advise. thank you. A file with the error should be attached. error.bmp error.bmp Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 16, 2008 Moderators Share Posted December 16, 2008 Are you using vista? Are you installing as admin? When you say you removed CCleaner from your programs, did you use add/remove programs? Make sure all trace of CCleaner is gone, reboot and try the slim build from here. http://www.afterdawn.com/software/video_so...yer_classic.cfm Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Mr.Bennet Posted December 16, 2008 Author Share Posted December 16, 2008 Are you using vista? Are you installing as admin? When you say you removed CCleaner from your programs, did you use add/remove programs? Make sure all trace of CCleaner is gone, reboot and try the slim build from here. http://www.afterdawn.com/software/video_so...yer_classic.cfm Thanks Hazelnut! All it needed was a reboot after using add/remove programs and it installed without any problems. It doesn't explain why i had a problem in the first place though. Never the less it works now. A quick question though... you mention this software on afterdawn. I have an educational disk that plays mp4 files but when i click on the icon on the disk it connects to wmp but the file wont play. I have tried to change the default player for mp4's but the link will not use them it still tries to connect to wmp which as i said will not play it. i know this is not forum related but i was just simply wondering if that software mentioned may help? thank you Link to comment Share on other sites More sharing options...
Mr.Bennet Posted December 16, 2008 Author Share Posted December 16, 2008 Oh and im using windows XP home and im using an admin account. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 16, 2008 Moderators Share Posted December 16, 2008 I owe you an apology Mr.Bennet. I posted the afterdawn link instead of this link below (it was on my clipboard form giving a link on another part of the forum) By the way a re-boot is the first thing to try to fix anything! http://www.CCleaner.com/download/builds As to your player problem for the mp4 files, which player are you trying to change the default to, is it supposed to play mp4's? If you right-click on the mp4 file and choose open with, does the other player show up so you can chose it to play that type of file? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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