chi206 Posted August 16, 2008 Share Posted August 16, 2008 here's what I do 1. Click "Analyze" Summary says: Details of files to be deleted (Note: No files have been deleted yet) ------------------------------------------------------------------------------------------ Removed Cookie: www. etc Removed Cookie: www. etc Removed Cookie: www. etc 2. Click "Run Cleaner" Summary says: Details of files deleted ------------------------------------------------------------------------------------------ Removed Cookie: www. etc Removed Cookie: www. etc Removed Cookie: www. etc 3. Clicking "Analyze" again gives me the same summary as the first time I pressed it. So the program hasn't removed the cookies. And if I use the browser way to remove cookies CCleaner says its still there... In options "Cookies" there is nothing in "Cookies to Keep" they are all in "Cookies to Delete" Also Now Firefox doesnt keep my cookies when I restart firefox (havent checked the box to delete cookies when FF exits) Link to comment Share on other sites More sharing options...
davey Posted August 16, 2008 Share Posted August 16, 2008 here's what I do 1. Click "Analyze" Summary says: Details of files to be deleted (Note: No files have been deleted yet) ------------------------------------------------------------------------------------------ Removed Cookie: www. etc Removed Cookie: www. etc Removed Cookie: www. etc 2. Click "Run Cleaner" Summary says: Details of files deleted ------------------------------------------------------------------------------------------ Removed Cookie: www. etc Removed Cookie: www. etc Removed Cookie: www. etc 3. Clicking "Analyze" again gives me the same summary as the first time I pressed it. So the program hasn't removed the cookies. And if I use the browser way to remove cookies CCleaner says its still there... In options "Cookies" there is nothing in "Cookies to Keep" they are all in "Cookies to Delete" Also Now Firefox doesnt keep my cookies when I restart firefox (havent checked the box to delete cookies when FF exits) Hello chi206, Welcome to the forums. You certainly do have some sort of problem with your "Cookies" folder. First do the simplest thing and close all programs and reboot. If the problem is still there answer the following so we can help. The following info will help others to come up with a solution. These answers help to evaluate the problem.Provide as much information and detail as you can. Just fill in the answers next to or below the questions? Did you reboot after installing CCleaner before trying to run it? Did you do any Registry issues fixing? Do you continue to scan for issues until no more are found? Did you do any software or hardware changes installs or uninstalls? Are you running with Administrator privileges. CCleaner version ? What Language did you request at install,if any? OS,edition ,32bit or 64bit and version ? Browsers and ver.? Security software and ver? Other data you think might be relevant? What did you do and then what happened? Provide a list of your CCleaner.ini file.( Tick option for Save settings to INI file at Options > Advanced then close CCleaner.This file will be created in C:\Program Files\CCleaner folder.) Are you using a winapp2.ini file? Answer "Yes" if you do and please explain its contents or provide a brief listing.Otherwise answer "No". Best wishes, davey The CCleaner Guide is your first source of information. http://www.ccleanerbeginnersguide.com/ CCleaner Beginner's Guide.com Bookmark & save to Favorites See this link for my first advice to brand new users of CCleaner. http://forum.piriform.com/index.php?s=&...st&p=105208 Thanks for taking your time to make a report. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 18, 2008 Moderators Share Posted August 18, 2008 I'm going to guess that Chi is using and just started using FF3 and that this upgrade coincides with the lack of cookie cleaning. There are some amount of multiple ff3 users opening new threads about how CCleaner is not cleaning their firefox. I'm sure the developers are working on this for the next version. The Long and shirt of it is that ff3 does cookies and history differently than ff1 and ff2 did ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
chi206 Posted August 24, 2008 Author Share Posted August 24, 2008 Ive been using FF3 since it came out the big record download thing. Not sure if I did a Cclean since then and when I came across this problem. Anyways everthing is working now.. able to fully clear out my cookies What I did was uninstall FF3 plus delete the folder, reinstalled now everthing is working fine So must of been something wrong with FF3 settings etc.. Link to comment Share on other sites More sharing options...
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