Fishhawk46

I'm running CCleaner v6.17.10746 (64-Bit) on Windows 11 Pro 64-Bit 22H2 with latest updates. CCleaner appears to work correctly, but I need information on how to interpret Health Check report. When executed, it reports "103 Trackers." However, when I selected "Make it better," only 3 trackers were reported "removed." Does this mean that 100 trackers remain active? Please advise, and thanks for your support.

I've installed an Netgear Wi-Fi 6 Mesh for improved Ethernet access security. Windows 11 (64-Bit), and all applications including browsers (Edge and Firefox) work without issues. CCleaner Pro v6.07.10191 (64-Bit) is the exception, and the issue is extremely odd, e.g.: 1) Cleaning and version updating work as expected; 2) Application updater does not; It fails and gives the message "No internet connection." All attempts to resolve this issue have failed. Have other users experienced a similar failure. I request and welcome your support.

Breakthrough, which was aided by your notes. I went to CCleaner folder on "C" drive; manually loaded the CCupdate.exe and it failed with permission issues. That wasn't intuitive, since the OS is Windows 10 (64-bit) latest updates. However, the laptop has not been active for a few months which caused many OS updates to be loaded. I reviewed the error messages from CCleaner Pro installation, then changed (fiddled with?) Windows 10 permissions. Next, I downloaded the Free Trial version of CCleaner Pro (64-bit), and manually installed it. I tested the installation by running the "Analyze" option, and it worked!! Next, I checked Options > About and CCleaner - ProfessionalEdition; Registered to: Me; v5.65.7632 (64-bit) is displayed. All is well!! Thanks for your support.

Norton 360. However, problem is only occurring on laptop. Win10 Pro (64-bit) server works fine.

New info: on "About" screen, CCleaner - Professional Edition; Registered to: Me" is displayed. However, the version number is v5.43.6522 (64-bit) is shown - not the latest one. When I click on "Check for updates link" at bottom right of screen, the latest version a request to install it is shown. When I click on "Yes," the download happens but the installation doesn't. More baffling.

That's the info I'm seeing, with "Registered to: My Name," and version = v5.65.7632 (64-bit).

I performed the task. When I clicked on blue license field, there is no "Upgrade to Pro" button. "About" shows the info for Pro version, i.e., registration name and new license key. Baffling.

Several months ago I installed free version of CCleaner on my new Windows 10 laptop. Today I updated to the Pro version (license #2 of the bundle). Update was successful. However, the free version continues to be launched which requires manual steps to get the pro version to execute. Can someone assist me in resolving this?