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Tom CCleaner

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Posts posted by Tom CCleaner

    CCleaner v5.24

    in CCleaner Bug Reporting

    Posted

    Hi, thanks for your comments. We recently had to make these changes to CCleaner because of changes that Microsoft have made to the way that IE stores data. The data that you're trying to clean is now saved in a database similar to Edge which cannot be cleaned while IE has access to it.

     

    Reverting to an older version of CCleaner like 5.19 will only resolve the issue if you're using an older version of Windows and IE, however if you're running the latest version of these, CCleaner will not clean IE correctly and will not warn the user of this.

     

    This does mean that for the current and future versions of CCleaner, IE will need to be closed to be cleaned. We understand that this may be frustrating for some users but unfortunately this is our of our control.

     

    Thanks! :)

    Upgrade deceitful or illegal?

    in CCleaner

    Posted

    Hey there :)

     

    Firstly, please let me apologize for any confusion regarding your CCleaner Professional license.

     

    When you purchase CCleaner Professional, you can use the Professional license for as long as you would like, the product won't stop working and you'll retain the majority of the "Pro-Only" features, such as multi-user account cleaning and Active Monitoring.

     

    After one year, the license expires which means that the product will no longer update automatically, and you will no longer be entitled to priority support. Other than that, the product will continue to work as normal.

     

    I did look through our support system for your email, however I was unable to find it - could you let me know what email address you sent it to, and what email address you sent it from? I hope however, that this has cleared up any confusion for you :)

    Ccleaner (free) not purging some Firefox files

    in CCleaner Bug Reporting

    Posted

    Morning, I'm glad that we've worked out what has caused the issue!

     

    The Intelligent Cookie Scan just runs during the installation and moves any cookies that it believes you may want, to your 'Cookies to keep' list. If you go to Options > Cookies then you can find the cookies in question on the list on the right, and move them to the list on the left (Cookies on Computer). Once they're in this list, CCleaner will start removing them again.

     

    Tom

    Defraggler's defragging logic seems off

    in Defraggler

    Posted

    Thanks for that information, I've passed it up to the development team.

     

    They've assured me that this is an issue they're hoping to fix but couldn't put a firm date on it :(

     

     

    They did also tell me that Defraggler should apply logic to the defrag, however it's possible that it perceives a better overall drive health from defragmenting the entire drive even if it will only save a tiny amount of space. I'm not sure why the other applications listed would perform 'better', although I presume they're less sensitive to very minor improvements to save realigning the whole drive for very small gain, unlike Defraggler. This could be seen as a positive or a negative I think, depending on how you look at it, although personally I think that defragging a whole drive for next to no gain seems rather pointless and a waste of drive life.

     

    I've made the suggestion on your behalf therefore, that there should be an option to have a threshold to applied which will only defragment recently edited files, when the overall gain from defragmenting is low.

     

    Thanks,

     

    Tom

    Defraggler's defragging logic seems off

    in Defraggler

    Posted

    Hi razerphynx!

     

    I'd be more than happy to help with these. There are some detection issues with Defraggler we regret :( Could you please download Speccy off our website https://www.piriform.com/speccy and let me know if this too reads the drive type incorrectly? If you could also tell me the make and model of the drive that would be particularly useful.

     

    As for your second question, I'm going to speak to the development team about this so I'll get back to you both when I hear back from them :)

    Defraggler's defragging logic seems off

    in Defraggler

    Posted

    Morning everyone.

     

    Firstly Ramzy, please accept my apologies for not responding to this. It was by no means intentional. I do try to look at as many threads as I can but inevitably, some slip through the net :(

     

    Personally, I'm not sure as to the exact mechanics of Defraggler and how it works out the process to use. I will speak with the development team about this to try and get a better understanding which I can feed back to you. In the mean time, could you please PM me with the names of the competitors that you felt were doing the job that you required? This will allow us to take a look specifically regarding your question.

     

    I would like to add that the competition rule has been in place for a long time, so please don't feel that Nergal was being overzealous, as he was just enforcing this.

     

    As soon as I've got some more information, I will let you know :)

     

    Tom

    Kaspersky closes CCleaner when cleaning Firefox

    in CCleaner Bug Reporting

    Posted

    Hi Stokesson!

     

    I'd be happy to look into this for you :)

     

    Could you please run CCleaner in debug mode? To do this:

     

    1 - Click the Windows Start button, then type 'Run' in the search box
    2 - In the Run dialog box, type: C:\Program Files\CCleaner\CCleaner.exe /debug
    3 - The application will start with DEBUG MODE displayed on the interface
    4 - Now, use the application normally to recreate the issue you are reporting
    5 - Once finished, please close the application
    6 - A log file will be in C:\Program Files\CCleaner\ in the format: ccleaner_[version][date|time].log.

     

    Could you either upload that file here, or email it to us at support@piriform.com and reference this thread in your email :)

    Wrong Windows 10 Product Kee with Speccy

    in Speccy

    Posted

    The serial key is the unique identifier for that piece of software, where was the license/product key is just a code that unlocks the software to make us usable.

     

    In other words, the serial key is like your address, but the product key is like the key to your front door.

     

    I hope that helps :)

    email address is listed in Speccy log

    in Speccy

    Posted

    Hello,

     

    We use Speccy on various forums and a colleague noticed that the email adress of a TS was listed in a Speccy log. See the attached picture of a Windows 10 user and the email address listed in the log. The email address is listed behind AdobeAAMUpdater

    Probability the user logs in with a Microsoft account on his PC.

    Is this a known issue?

     

    57bf108e57575-Schermafbeelding_2016-08-2

     

    Hi!

     

    Thanks for pointing this out. It's not something that I've seen before but I've reported it and it's now being investigated.

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