mvautour Posted June 10 Share Posted June 10 I have trying to activate my license key but I keep getting an error (see attached screenshot). My license key is valid until 24 September 2024. I have uninstalled CCleaner and re-installed, but still get the same error. Any help someone can provide would be greatly appreciated. Link to comment Share on other sites More sharing options...
mvautour Posted June 10 Author Share Posted June 10 I hope my license period will be extended due to the lack of being able to activate my license... Link to comment Share on other sites More sharing options...
JamesRM Posted June 10 Share Posted June 10 I don't know how long it would take for them to get back to you, but perhaps you should contact support directly, most of us here are just users. Fill in the form here https://support.ccleaner.com/s/contact-form?language=en_US&form=general and/or drop them a line at support@ccleaner.com It is still not letting you activate, right? Make sure you aren't blocking access to their servers, in case you have some blocker in your network, and if at all possible, give it a try when connected to another one, although I suppose it could also be a problem on their end. Link to comment Share on other sites More sharing options...
mvautour Posted June 11 Author Share Posted June 11 Thanks, I did reach out to their support team and as I am a paying customer they say that response times will be quicker than those that use the free software. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 11 Moderators Share Posted June 11 Please be aware that support can be quite slow these days, all requests are in an automatic queueing system and so it may be up to a week or more before your request gets to the front of that queue for the attention of a person. *** Out of Beer Error ->->-> Recovering Memory *** Keep getting logged out of websites? See this link: https://community.ccleaner.com/topic/67601-saved-passwords/#comment-349999 Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link: https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now