mariamartaortiz Posted July 23, 2023 Share Posted July 23, 2023 I need your help with the following situation: Accidentally Ive erased a folder of photos using hard delete (shift+delete) - I noticed right away and executed the Recuva program in its free version. The app identified the deleted files and classified them with a green light (highly recoverable files). I started the recovering process on an external disc and after 8 hours it recovered all the deleted files. Thinking that the process was completed successfully, I copied the files to the original place on the computer but when I try to open them, the format file is not recognizable. I see that the name, size & dates are ok in the recovery folder but the content seems to be empty or null. I would like to know how can I recover that content or how to be able to see the pictures in the right format. Thank you! Link to comment Share on other sites More sharing options...
Moderators Augeas Posted July 23, 2023 Moderators Share Posted July 23, 2023 Is the original device (from which the files were deleted) an SSD? Link to comment Share on other sites More sharing options...
Moderators DaveJustDave Posted July 23, 2023 Moderators Share Posted July 23, 2023 ... and which version of Recuva? The latest version is 1.53.2096 released 13 June 2023 (https://www.ccleaner.com/recuva/version-history). Prior versions (eg: 1.53 with lower build numbers) had an issue with green-lighting files that were securely deleted and, in fact, unrecoverable. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup Other customer support? Check the contact details in your order confirmation or email support@ccleaner.com Privacy questions - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes or CCleaner version history. Disclaimer: Anything written in this post is not official Piriform communication. I am not a Piriform employee, just a forum moderator. Link to comment Share on other sites More sharing options...
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