WacoJohn Posted August 17, 2022 Share Posted August 17, 2022 Machine info and CC version ... see screenshot. Link to comment Share on other sites More sharing options...
Guest MeganCCleaner Posted August 18, 2022 Share Posted August 18, 2022 Hi @WacoJohn Concerning how there is not an option to stop skipping drivers, this is an issue our development team has recently become aware of and it should be resolved in one of the next updates we release for CCleaner - possibly as early as next week. Link to comment Share on other sites More sharing options...
WacoJohn Posted August 18, 2022 Author Share Posted August 18, 2022 32 minutes ago, MeganCCleaner said: Hi @WacoJohn Concerning how there is not an option to stop skipping drivers, this is an issue our development team has recently become aware of and it should be resolved in one of the next updates we release for CCleaner - possibly as early as next week. Thank you. I will look forward to that. Link to comment Share on other sites More sharing options...
Baralan Posted October 22, 2022 Share Posted October 22, 2022 I have the same issue which I started a new topic on 13th October, Sorry I did not see this topic to add my comments to. Given MeganCCleaner's optimism of a resolution in her previous reply and the lack of reply to my Email to Support, has anyone any idea when this issue will be resolved? https://community.ccleaner.com/topic/63775-remove-skipped-drivers/ Link to comment Share on other sites More sharing options...
WacoJohn Posted October 22, 2022 Author Share Posted October 22, 2022 Seems to have fixed itself. Running v6.04.10044 64 bit Professional and it is behaving properly. Link to comment Share on other sites More sharing options...
Baralan Posted October 23, 2022 Share Posted October 23, 2022 I have the same issue which I started a new topic on 13th October, Sorry I did not see this topic to add my comments to. Given MeganCCleaner's optimism of a resolution in her previous reply and the lack of reply to my Email to Support, has anyone any idea when this issue will be resolved? https://community.ccleaner.com/topic/63775-remove-skipped-drivers/ I am running the same version as Wacojohn but the issue remains the same. Link to comment Share on other sites More sharing options...
Guest AustinCCleaner Posted October 25, 2022 Share Posted October 25, 2022 Hi @Baralan, I check with our support team and they have reach out a few times to help you via email. Sometimes the emails will go to spam, if you could please have a look. Let me know if you have not received them Link to comment Share on other sites More sharing options...
Baralan Posted October 25, 2022 Share Posted October 25, 2022 (edited) I have not received any emails from your support team, including in my Junk/spam folders. On 23rd October I sent a second email to support which included copies of DUState.dat, DriverUpdaterLib,log and setupapi.dev.log Edited October 25, 2022 by Baralan Link to comment Share on other sites More sharing options...
Guest AustinCCleaner Posted October 26, 2022 Share Posted October 26, 2022 13 hours ago, Baralan said: I have not received any emails from your support team, including in my Junk/spam folders. On 23rd October I sent a second email to support which included copies of DUState.dat, DriverUpdaterLib,log and setupapi.dev.log Hi @Baralan, I am sorry to hear that. A total of five responses were sent (15th, 17th, 18th, 23th & 24th October). I have checked the most recent correspondence and can advise that our support team relayed this issue to our developers and it is currently being assessed. To avoid any further communication issues, would you be able to DM me an alternative email address that you can be contacted on? I will then ask my colleagues in support to reach out and give you an update. Link to comment Share on other sites More sharing options...
Baralan Posted October 26, 2022 Share Posted October 26, 2022 Hi @AustinCCleaner Thank you for your Email received today not treated as spam in my webmail whereas the previous 13 were treated as Spam in my webmail but not forwarded. I don't understand that but nevertheless I would thank you and your colleagues and apologise for the extra work involved. I look forward to a resolution following the issue's forwarding to your devs for attention. Link to comment Share on other sites More sharing options...
Baralan Posted October 30, 2022 Share Posted October 30, 2022 I have been informed by Tech Support that a bug has been found that is causing the issue and a fix being worked on, it is hoped, for incorporation in the next CCleaner update. Link to comment Share on other sites More sharing options...
Baralan Posted November 20, 2022 Share Posted November 20, 2022 Issue has been resolved. Skipping removed and latest drivers installed. Link to comment Share on other sites More sharing options...
jjuenger304 Posted December 5, 2022 Share Posted December 5, 2022 I don't believer he issue has been fixed. I just updated CCleaner to v 6.06.10144, ran the Driver Updater and the driver marked as "skipped" cannot be reverted to a driver that needs to be updated. Running Windows 10 Pro 64 bit. Link to comment Share on other sites More sharing options...
Guest Andrei CCleaner Posted December 12, 2022 Share Posted December 12, 2022 Hello@jjuenger304our team is aware of this issue and will further investigate this problem. Apologies for this inconvenience. Link to comment Share on other sites More sharing options...
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