The new free version of CCleaner for Mac

[Anyone]

The free version of CCleaner, 2 whatever it is, is pretty basic it hardly cleans much at all. It doesn't even empty the Bin.

I find it very mean fisted plus to find out how much it costs to get the basics included in the paid for version, entails committing to buy.

Most of the features are locked away forcing the purchase of the full version. It's almost like twisting ones arm.

I suppose it's a case of pay up or go without. 

Previous free versions cleared the Bin at least. Showing a mean attitude results in resentment and a desire to leave.

I pay for anything that shows some kind spirited gesture but I don't when none is shown. I'll empty the Bin manually

[Guest johnccleaner]

We do have a list of what the free version of the software can and cannot do right on our help center, located here: https://support.piriform.com/hc/en-us/articles/4420285530893

Regarding the Bin, I believe the thinking was that it can be very easily cleaned by the user (and most users do so already), and automation features (automatic cleaning and the like) have traditionally been part of our Professional products.

Nonetheless, I'll be happy to bring this to the attention of the appropriate team for further consideration, and thank you for commenting on this.

[Wils]

I have a related question for Johnccleaner ... I am using the free version for mac os and in the newest version of ccleaner I've noticed that it is no longer cleaning cookies and browsing history but when I look at the link you provided above that doesn't really clarify things ... the previous version of ccleaner was easier to use, actually, and you could stipulate which cookies you wanted to keep and ccleaner would delete the rest and you could also tick the box to clean the DNS cache and of course, all web browser history would be cleared .. none of that appears to be happening in the latest 'free' version, I'm not even sure if it would happen in the paid 'professional' version as it doesn't make it very clear in the FAQ link. All in all this newest version of ccleaner for mac is a real step backwards and very disappointing.

[Guest MeganCCleaner]

Hi @Wils John is not currently available but I did want to follow-up with you on this as I'll gladly answer any questions you may have, and we greatly appreciate your feedback as we are always eager to improve our products and services.

In the new CCleaner Mac app, you can clean cookies & browsing history using the following steps:

1. Open CCleaner Mac
2. From within the "Clean browser" tile, click "SCAN"
3. Expand the listed browser(s)
4. Place a checkmark next to "Cookies" and "Browsing history"
5. Click "CLEAN"

Additionally, you can clean the Bin using these steps:

1. Open CCleaner Mac
2. From within the "Clear clutter" tile, click "SCAN"
3. Click "Trash" > place a checkmark next to each listed item
4. Click "CLEAN"

Otherwise unfortunately, as you've noticed, some of the cleaning options that were available in the old version of our app are not available in the new app, and vise versa. In any case, I can understand the value in additional cleaning support and this feedback will be shared with our product team, as well.

[Wils]

Hi Megan

Thank you for your reply to my query. So, you said: "Otherwise unfortunately, as you've noticed, some of the cleaning options that were available in the old version of our app are not available in the new app". Would you please clarify this for me? My specific issues were: -

1) I cannot clean browser history (Chrome or other browsers) and there is a message saying that some files require admin permission to be able to clean, but no indication is given as to where said admin permission can be granted (I've looked in System Preferences /Security and it is not possible to grant CCleaner additional permissions).

2) I cannot clean cookies.

Of course I have ticked cookies and browser history and in fact the 'Recommended Selection' ticks all four of the available options for cleaning ... but the point is that after having run the clean function, multiple megabytes of cookies remain and the browsing history has not been cleaned. Some items are cleaned but if, for example, there was 550MB of stuff to be cleaned then after cleaning there will still be up to 50MB of stuff remaining, and this is browser history and cookies. Why have you removed the main reason for using CCleaner in the first place? And is this new limitation only applicable to the free version? Looking at what comes with the paid version it is not clear that purchasing a licence would address these issues.

Please provide me with a more thorough explanation, thanks!

All the best,

Wilson

4 minutes ago, MeganCCleaner said:

Hi @Wils John is not currently available but I did want to follow-up with you on this as I'll gladly answer any questions you may have, and we greatly appreciate your feedback as we are always eager to improve our products and services.

In the new CCleaner Mac app, you can clean cookies & browsing history using the following steps:

1. Open CCleaner Mac
2. From within the "Clean browser" tile, click "SCAN"
3. Expand the listed browser(s)
4. Place a checkmark next to "Cookies" and "Browsing history"
5. Click "CLEAN"

Additionally, you can clean the Bin using these steps:

1. Open CCleaner Mac
2. From within the "Clear clutter" tile, click "SCAN"
3. Click "Trash" > place a checkmark next to each listed item
4. Click "CLEAN"

Otherwise unfortunately, as you've noticed, some of the cleaning options that were available in the old version of our app are not available in the new app, and vise versa. In any case, I can understand the value in additional cleaning support and this feedback will be shared with our product team, as well.

 

[Guest MeganCCleaner]

Hi @Wils I am eager to investigate further but first, may I contact you via email, using the same address that is registered to your forums account?

Email communication should allow me to more effectively collaborate with other members of our team. 

[Wils]

1 hour ago, MeganCCleaner said:

Hi @Wils I am eager to investigate further but first, may I contact you via email, using the same address that is registered to your forums account?

Email communication should allow me to more effectively collaborate with other members of our team. 

Hi Megan,

Of course, please do.

W.