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Error code when trying to reactivate the CCleaner licence on a fresh OS install

RAZOR

By RAZOR
in CCleaner Help Requests

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RAZOR

RAZOR

Posted
Posted

Hi,

 

I just reinstalled the operating system on my new M.2 drive and when I tried the licence code I'm getting that message also the date of expiry is wrong for some reason. Can somebody help on how to get in contact with Piriform to see what can be done? I've renewed my licence a couple of months ago.

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nukecad

nukecad

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Email to support@ccleaner.com is the best way to resolve licence issues.
They are usually pretty quick to help.

That expiry date indicates a problem and can happen for a number of reasons, support will be able to to see why it's happening.

*** Out of Beer Error ->->-> Recovering Memory ***

Keep getting logged out of websites? See this link:
https://community.ccleaner.com/topic/67601-saved-passwords/#comment-349999

Wondering about why some files come back after cleaning? See this link:
https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043

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Dave CCleaner

Dave CCleaner

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@RAZOR: A 1 Jan 2000 expiry date is a "NULL" value indicating that the licence has been disabled.  In this case, that looks like it was an old licence of yours that expired back in November 2021.  There aren't any more recent licences under that email address, but if you try punching in any different email address that you may have used for any subsequent purchases:

Edit: I see that you have already given support your alternative email address, so you can either check https://www.ccleaner.com/support/license-lookup or they will get back to you with the information.

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes. 

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RAZOR

RAZOR

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1 minute ago, Dave CCleaner said:

@RAZOR: A 1 Jan 2000 expiry date is a "NULL" value indicating that the licence has been disabled.  In this case, that looks like it was an old licence of yours that expired back in November 2021.  There aren't any more recent licences under that email address, but if you try punching in any different email address that you may have used for any subsequent purchases:

Edit: I see that you have already given support your alternative email address, so you can either check https://www.ccleaner.com/support/license-lookup or they will get back to you with the information.

Yeah, I think I might've not logged in and used the other address I use for certain things, hopefully that would solve the issue.

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