Marnee Posted January 21, 2021 Share Posted January 21, 2021 A year or so ago I had a paid subscription and it would stall at a certain place each time I tried to run it so I got rid of it. I thought I would try it again and got the free install. It installed just fine but when I ran it, the same thing happened. It stalls about halfway through. Windows 10 on a Dell laptop. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 21, 2021 Moderators Share Posted January 21, 2021 Which build of Windows 10? What security software do you use? And the big question... what does it stick on ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Marnee Posted January 21, 2021 Author Share Posted January 21, 2021 1 hour ago, hazelnut said: Which build of Windows 10? What security software do you use? And the big question... what does it stick on ? It doesn't show me the % like it did in the past. Build is 18363.316. I use Trend Micro. Link to comment Share on other sites More sharing options...
Marnee Posted January 21, 2021 Author Share Posted January 21, 2021 1 hour ago, hazelnut said: Which build of Windows 10? What security software do you use? And the big question... what does it stick on ? I ran it again so I could do a screen shot and it worked this time. Sorry I bothered you and I really appreciate your response. Having had this problem on my purchased CC, I really just figured it would continue when it seemed to have stopped twice. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 21, 2021 Moderators Share Posted January 21, 2021 @Marnee Did you mean to post in the CCleaner Browser area? Or were you talking just about CCleaner itself? (no worries I can move your posts if you did ) Glad to hear things seem to be working again for you. Posts back if you have any more issues. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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