vermeire johny Posted August 11, 2020 Share Posted August 11, 2020 dear forum since last week the update v.5.70.7909 (64 bit) for ccleaner no longer works. What is the problem and how do I solve it? I have been using your program for years and this was the best program for me to remove redundancies from my computer When I want to install the update, I get the following message: cannot access the specified device, path, or file. You may not have the correct access permissions for the item Is there anyone who can help me to fix this problem Thanks in advance with distinguished regards Johny Vermeire ****email address removed Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 11, 2020 Moderators Share Posted August 11, 2020 What anti virus are you using? Is it up to date? Are you using Windows 10? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
vermeire johny Posted August 11, 2020 Author Share Posted August 11, 2020 Hello I use the the virus scanner from windows 10 and the virusscanner is up todate (windows defender) Johny Vermeire Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted August 11, 2020 Share Posted August 11, 2020 Hi @vermeire johny, thanks for reaching out to our community for help. Our support team can help you with this error - please drop us an email on support@ccleaner.com and we will be in touch soon. Hope this helps! Link to comment Share on other sites More sharing options...
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