Jump to content


Recommended Posts

A window popped up in the lower right corner of my server informing me:

An error was encountered with the SSL certificate.

The only way to remove the window is to reboot. I have found nothing in the forum or search engines to help find out why I am suddenly encountering this error and how to fix it.

What gives?


Link to comment
Share on other sites

  • Admin

Hi FSSBIT - this is a new tray notification that was added during our last release. It shows when a machine is missing some SSL certificates that our agent needs.

The resolution should be a simple reinstall of the agent. Could you please DM me the computer name?

Also if you could you please submit a diagnostic report? To do this:

  1. Right-click the CCleaner Cloud icon in the system tray, near the clock and select 'Preferences' this will open the CCleaner Cloud Preferences window
  2. In the 'Preferences' window, navigate to the 'Debug' tab
  3. Look at the section that says 'Logging' and click "Submit" for Diagnostic Report
  4. In the "Issue Description" box, please put "For Support" and press "OK" to submit the report.


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.