jskamm Posted November 28, 2018 Share Posted November 28, 2018 Can someone help me? This morning I just started to receive this pop up on my desktop. Am I being hacked, is this malware, or some kind of virus? Not sure what I should do about this. I'm running CCleaner Pro v5.49.6856 (64-bit). Attached is a copy of the pop up. Also, my Product Status is Active, and my Extension Date is good till October 30, 2019. Any assistance will be greatly appreciated. Link to comment Share on other sites More sharing options...
Guest Ben CCleaner Posted November 28, 2018 Share Posted November 28, 2018 I can confirm that this is NOT malware but instead was due to an error in our in app messaging system, we are aware of the issue and it should now be resolved. Link to comment Share on other sites More sharing options...
jskamm Posted November 28, 2018 Author Share Posted November 28, 2018 So what do I do about it? Is there an update that I'm suppose to download? Link to comment Share on other sites More sharing options...
Guest Ben CCleaner Posted November 28, 2018 Share Posted November 28, 2018 No need to update, the changes have been made on our servers and you should no longer be recieving the message Link to comment Share on other sites More sharing options...
jskamm Posted November 28, 2018 Author Share Posted November 28, 2018 Thank you! Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 28, 2018 Moderators Share Posted November 28, 2018 Oops! Interesting that this seems to be testing code from 5.47, and regarding "Expired Licence" renewal pop-ups which have been an issue on the forum this week. I'd also like to know more about the comments "..which tells CCleaner to ignore click .." and "..if link should NOT be opened by CCleaner". There seems to be two contentious statements there. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted November 29, 2018 Share Posted November 29, 2018 Context is everything. It is defining if a link is opened by the default browser or by CORRECTION Internet Explorer (for compatibility reasons), hence 'CCleaner shouldn't do anything with it' if it should be left to the browser to open it. It's just for debugging so I wouldn't read too much into it. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 29, 2018 Moderators Share Posted November 29, 2018 Appreciated that this being on display was an error and so we have no way of seeing the context in which those comments were made. Thanks for the explanation. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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