Ashizuru Posted August 1, 2018 Share Posted August 1, 2018 After I've analysed material for cleaning is listed and I go to click on the clean button the site crashes can anybody help please? Link to comment Share on other sites More sharing options...
Moderators mta Posted August 1, 2018 Moderators Share Posted August 1, 2018 If you are using version 5.45, try going to an earlier version and see if the issue still occurs. previous versions available at FileHippo. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 1, 2018 Moderators Share Posted August 1, 2018 Are you running Kapersky internet security or antivirus? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
goaftw Posted August 1, 2018 Share Posted August 1, 2018 I have the same problem, CCleaner crashing a few seconds after the start. I use Kaspersky internet security 2019 and CCleaner 5.44. Without KIS CCleaner works fine. It started tonight. Help me please Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 1, 2018 Moderators Share Posted August 1, 2018 45 minutes ago, goaftw said: I have the same problem, CCleaner crashing a few seconds after the start. I use Kaspersky internet security 2019 and CCleaner 5.44. Without KIS CCleaner works fine. It started tonight. Help me please Kapersky is looking into the why, but here's the work around ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
goaftw Posted August 1, 2018 Share Posted August 1, 2018 10 minutes ago, Nergal said: Kapersky is looking into the why, but here's the work around This did not help, unfortunately. I have a different situation: CCleaner crashing after the start of the program itself, rather than after clicking a button "Run Cleaner" in Ccleaner. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 1, 2018 Moderators Share Posted August 1, 2018 Ah, that also maybe what Kaspersky is currently looking into. Maybe light a fire under their butts. The ccleaner dev may also be looking into this but i'm unsure of that. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
goaftw Posted August 1, 2018 Share Posted August 1, 2018 1 hour ago, Nergal said: Ah, that also maybe what Kaspersky is currently looking into. Maybe light a fire under their butts. The ccleaner dev may also be looking into this but i'm unsure of that. I found the problem! The problem is the parameter "Enable Active Monitoring". If it is turned on (as if by default), the program works fine, but if you disable it, the Ccleaner crashes right after the start. Please tell the developers about it. I hope this is fixed in the next version. By the way, on version 5.43.6522 there is no such problem with KIS 19, I just installed and tried it. Although this problem I did not have and on version 5.44.6575 and KIS 18, but yesterday I installed the version of KIS 19 and it worked fine with Ccleaner 5.44 wiper within 24 hours and the problem appeared tonight. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now