PaulBenjamin Posted June 8, 2017 Share Posted June 8, 2017 Hello everyone, I had a problem when copying video files from an SDXC-Card to my external hard drive. Luckily I was able to recover all the data using the free version of Recuva (after a quick format because Recuva first couldn't recognize the file system). Now I can open all the jpgs from the camera but the MP4 files (which i desperately need) won't work. They have the proper file size and the correct ending (.MP4) but still I am unable to open them. Recuva also thinks they are in great condition and not damaged at all. When trying to import to Adobe Premiere it suggests that the files are "not supported or damaged". So I tried using "File Repair 2.1.0.2" to fix the files but File Repair thinks that there is "No data to recover detected" and doesn't write a new file. Any ideas anyone? Any help would be highly appreciated!!! Thanks in advance for any ideas! Link to comment Share on other sites More sharing options...
TestTestTest Posted July 19, 2017 Share Posted July 19, 2017 HI Paul, Did you find the answer to your question? I am having absolutely the same question, would be great if you can share your solution! The files are in perfect condition, Mp4, I recovered them, But when I play them back, they are black and no sound Link to comment Share on other sites More sharing options...
mc303m Posted August 28, 2017 Share Posted August 28, 2017 Same here Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 28, 2017 Moderators Share Posted August 28, 2017 Just because excellent chance for recovery is shown on recuva doesn't mean 100% chance of success. MP4 are more difficult than others because a mp4 file is a container for an audio and a video file. Excellent in recuva only means that currently no file is overwriting the old file at the time. Sometimes they've been overwritten but no longer are. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted August 29, 2017 Moderators Share Posted August 29, 2017 not 100% sure but does Excellent just mean the first extent is good. if the file was fragmented, all bets are off. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
cheddar Posted August 30, 2017 Share Posted August 30, 2017 I have the same prolem with my mp4 files. I hope now you will definitely understand the importance of back up. Link to comment Share on other sites More sharing options...
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