Krisnaer Posted July 2, 2016 Share Posted July 2, 2016 Hello I'm trying a deep scan to recover ~40GB of data (images, docs, videos etc) The files can be found, but I am not able to recover, it seems like I have to purchase a premium version. Is this true and if so, does it work? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 2, 2016 Moderators Share Posted July 2, 2016 No you do not have to purchase a premium version in order to recover your files. Why does it say you are not able to recover the files? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Krisnaer Posted July 2, 2016 Author Share Posted July 2, 2016 No you do not have to purchase a premium version in order to recover your files. Why does it say you are not able to recover the files? Hi Thank you for the quick answer Now it is actually saying "cluster size 4000, found 0 file(s)" It used to find files but refused to recover them. Link to comment Share on other sites More sharing options...
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