Recuva business edition and network shares

[greatwhite7272]

Hi staff,  i have a qnap NAS   shared folders partially busted by a cryptolocker virus,  I bought the business edition to try to recover the network shares erased files (erased by the virus).

I the product dettails tells about networkshare .....whatever we got you covered, well................There's no way I can give him a network path, I can see it the the brows function but there's nothing I can do to choose a path, an ip address or a mapped letter.

Am  doing something wrong?
Qnap Nas has ext 3 with journaling partition.

I also tried with ubuntu shares.... did the same.

 

How can I work this out?

 

Thank you

[hazelnut]

First look here (the go-to site for ransomware) to find your varient in list, and click on it for the ongoing thread about it

 

  http://www.bleepingcomputer.com/forums/t/608773/list-of-ransomware-support-topics-faqs-and-news-articles/

 

Next as you have the business edition of recuva you have paid for support from Piriform directly

 

https://piriform.zendesk.com/hc/en-us/requests/new

 

Good luck.