Smee Posted February 6, 2016 Share Posted February 6, 2016 I'm using the free version of Recuva and it's not recognizing my smartphone. I have a Samsung Galaxy Ace J1 running Android Lollipop 5.1. I have enabled USB debugging as suggested but the only drive visible is C: on my computer. Could it be that my phone is considered as a virtual disc by the software and I therefore need to upgrade to the Professional version. Any help would be much appreciated. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 6, 2016 Moderators Share Posted February 6, 2016 Upgrade to professional will not fix this. Android 3.X and newer only mounts as Photo Transfer (PTP) or Media Transfer (MTP) device. Recuva, and most other likewise software, can only access devices that mount as Drives (e.g. Memory Sticks, Hard Disc Drives , Solid State Drives and the like). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
deloania Posted March 31, 2016 Share Posted March 31, 2016 Could it be that my phone is considered as a virtual disc by the software and I therefore need to upgrade to the Professional version. Any help would be much appreciated. I have the same question. Do I need to buy Pro version to recover deleted photos on Android? But the program is free from the site. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 31, 2016 Moderators Share Posted March 31, 2016 Do I need to buy Pro version to recover deleted files on Android? But the program is free from the site. Please read my answer above ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now