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CCleaner Has Stopped Working

dm00140

By dm00140
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dm00140

dm00140

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"CCleaner Has Stopped Working" error when "Run Cleaner" is clicked.  Occurs on all versions 5.08 and later.  Running latest working version -- 5.07.5261 (64-Bit). WIndows 10 64-bit, Version 1511, OS Build 10586.29.  AMD FX-612 SIxCore 3.50GHz.

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Nergal

Nergal

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"CCleaner Has Stopped Working" error when "Run Cleaner" is clicked.  Occurs on all versions 5.08 and later.  Running latest working version -- 5.07.5261 (64-Bit). WIndows 10 64-bit, Version 1511, OS Build 10586.29.  AMD FX-612 SIxCore 3.50GHz.

Please run ccleaner (the latest build,

v5.12.5431 - 24 Nov 2015) in debug mode and recreate the crash. You can find instructions on debug mode at the top of the bug report forum

http://forum.piriform.com/index.php?showtopic=37347

 

When you've recreated it in a debug please post the resulting log here in this thread.

 

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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dm00140

dm00140

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[20:37:05::022][iNFO ] CCleaner v5.12.5431 (64-bit)
[20:37:05::022][iNFO ] Windows 10 64-bit
[20:37:05::022][iNFO ] AMD FX-6120 Six-Core Processor
[20:37:05::022][iNFO ] 14.0GB RAM
[20:37:05::022][iNFO ] AMD Radeon HD 7450
[20:37:05::022][iNFO ] Username: MadDog


[20:37:05::022][iNFO ] Application Started
[20:37:09::659][iNFO ] Entering Cleaning
[20:37:09::659][iNFO ] OnBegin
[20:37:09::659][iNFO ] OnRuleStarted | 3005 | 3161 | Microsoft Edge - Internet Cache
[20:37:09::706][iNFO ] OnRuleFinished | 3005 | 3161 | Microsoft Edge - Internet Cache
[20:37:09::893][iNFO ] OnRuleStarted | 3005 | 3162 | Microsoft Edge - Internet History

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Nergal

Nergal

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Just to make sure, is that the whole log? If so try to uncheck edge and see if the crash still happens. This will help discern if the crash is due to edge cleaning.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

Support at https://support.ccleaner.com/s/?language=en_US

Pro users file a PRIORITY SUPPORT via email support@ccleaner.com

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dm00140

dm00140

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That was the whole log.

New log with all edge items unchecked:

[20:59:12::456][iNFO ] CCleaner v5.12.5431 (64-bit)
[20:59:12::456][iNFO ] Windows 10 64-bit
[20:59:12::456][iNFO ] AMD FX-6120 Six-Core Processor
[20:59:12::456][iNFO ] 14.0GB RAM
[20:59:12::456][iNFO ] AMD Radeon HD 7450
[20:59:12::456][iNFO ] Username: MadDog


[20:59:12::456][iNFO ] Application Started
[20:59:16::669][iNFO ] Entering Cleaning
[20:59:16::669][iNFO ] OnBegin
[20:59:16::669][iNFO ] OnRuleStarted | 3001 | 3101 | Temporary Internet Files
[20:59:16::669][DEBUG] C:\Users\MadDog\AppData\Local\Microsoft\Windows\INetCache\IE\23PF5VL9\auto[1].htm
[20:59:16::685][DEBUG] C:\Users\MadDog\AppData\Local\Microsoft\Windows\INetCache\Low\SuggestedSites.dat
[20:59:16::701][iNFO ] OnRuleFinished | 3001 | 3101 | Temporary Internet Files
[20:59:16::701][iNFO ] OnRuleStarted | 3001 | 3103 | History
[20:59:17::654][iNFO ] OnRuleFinished | 3001 | 3103 | History
[20:59:17::654][iNFO ] OnRuleStarted | 3001 | 3111 | Add-ons Statistics
[20:59:17::654][iNFO ] OnRuleFinished | 3001 | 3111 | Add-ons Statistics
[20:59:17::654][iNFO ] OnRuleStarted | 3001 | 3102 | Cookies
[20:59:17::669][iNFO ] OnRuleFinished | 3001 | 3102 | Cookies
[20:59:17::669][iNFO ] OnRuleStarted | 3001 | 3104 | Recently Typed URLs
[20:59:17::669][iNFO ] OnRuleFinished | 3001 | 3104 | Recently Typed URLs
[20:59:17::669][iNFO ] OnRuleStarted | 3001 | 3105 | Delete Index.dat files
[20:59:17::669][iNFO ] OnRuleFinished | 3001 | 3105 | Delete Index.dat files
[20:59:17::669][iNFO ] OnRuleStarted | 3001 | 3108 | Last Download Location
[20:59:17::669][iNFO ] OnRuleFinished | 3001 | 3108 | Last Download Location
[20:59:17::669][iNFO ] OnRuleStarted | 3002 | 3121 | Recent Documents
[20:59:17::669][DEBUG] C:\Users\MadDog\AppData\Roaming\Microsoft\Windows\Recent\CCleaner.lnk
[20:59:17::669][DEBUG] C:\Users\MadDog\AppData\Roaming\Microsoft\Windows\Recent\CCleaner64_v5.12.5431_2015-12-13_20-57-20.lnk
[20:59:17::701][iNFO ] OnRuleFinished | 3002 | 3121 | Recent Documents
[20:59:17::701][iNFO ] OnRuleStarted | 3002 | 3122 | Run (in Start Menu)
[20:59:17::701][iNFO ] OnRuleFinished | 3002 | 3122 | Run (in Start Menu)
[20:59:17::701][iNFO ] OnRuleStarted | 3002 | 3124 | Other Explorer MRUs
[20:59:17::701][iNFO ] OnRuleFinished | 3002 | 3124 | Other Explorer MRUs
[20:59:17::701][iNFO ] OnRuleStarted | 3002 | 3131 | Thumbnail Cache
[20:59:17::716][DEBUG] C:\Users\MadDog\AppData\Local\Microsoft\Windows\Explorer\ThumbCacheToDelete\thmC4A1.tmp
[20:59:17::716][DEBUG] C:\Users\MadDog\AppData\Local\Microsoft\Windows\Explorer\ThumbCacheToDelete\thmC4A2.tmp
[20:59:17::716][DEBUG] C:\Users\MadDog\AppData\Local\Microsoft\Windows\Explorer\ThumbCacheToDelete\thmC4B3.tmp
[20:59:17::716][DEBUG] C:\Users\MadDog\AppData\Local\Microsoft\Windows\Explorer\ThumbCacheToDelete\thmC4B4.tmp
[20:59:17::716][iNFO ] OnRuleFinished | 3002 | 3131 | Thumbnail Cache
[20:59:17::716][iNFO ] OnRuleStarted | 3003 | 3141 | Empty Recycle Bin
[20:59:17::732][iNFO ] OnRuleFinished | 3003 | 3141 | Empty Recycle Bin
[20:59:17::732][iNFO ] OnRuleStarted | 3003 | 3142 | Temporary Files
[20:59:17::748][iNFO ] OnRuleFinished | 3003 | 3142 | Temporary Files
[20:59:17::748][iNFO ] OnRuleStarted | 3003 | 3148 | Clipboard
[20:59:17::748][iNFO ] OnRuleFinished | 3003 | 3148 | Clipboard
[20:59:17::748][iNFO ] OnRuleStarted | 3003 | 3143 | Memory Dumps
[20:59:17::748][iNFO ] OnRuleFinished | 3003 | 3143 | Memory Dumps
[20:59:17::763][iNFO ] OnRuleStarted | 3003 | 3144 | Chkdsk File Fragments
[20:59:17::763][iNFO ] OnRuleFinished | 3003 | 3144 | Chkdsk File Fragments
[20:59:17::763][iNFO ] OnRuleStarted | 3003 | 3145 | Windows Log Files
[20:59:18::201][iNFO ] OnRuleFinished | 3003 | 3145 | Windows Log Files
[20:59:18::201][iNFO ] OnRuleStarted | 3026 | 3161 | Mozilla - Internet Cache
[20:59:18::248][iNFO ] OnRuleFinished | 3026 | 3161 | Mozilla - Internet Cache
[20:59:18::248][iNFO ] OnRuleStarted | 3026 | 3162 | Mozilla - Internet History
[20:59:18::685][iNFO ] OnRuleFinished | 3026 | 3162 | Mozilla - Internet History
[20:59:18::685][iNFO ] OnRuleStarted | 3026 | 3102 | Mozilla - Cookies
[20:59:18::748][iNFO ] OnRuleFinished | 3026 | 3102 | Mozilla - Cookies
[20:59:18::748][iNFO ] OnRuleStarted | 3026 | 3163 | Mozilla - Download History
[20:59:18::763][iNFO ] OnRuleFinished | 3026 | 3163 | Mozilla - Download History
[20:59:18::763][iNFO ] OnRuleStarted | 3026 | 3167 | Mozilla - Session
[20:59:18::795][iNFO ] OnRuleFinished | 3026 | 3167 | Mozilla - Session
[20:59:18::795][iNFO ] OnRuleStarted | 3028 | 3161 | Safari - Internet Cache
[20:59:18::795][iNFO ] OnRuleFinished | 3028 | 3161 | Safari - Internet Cache
[20:59:18::795][iNFO ] OnRuleStarted | 3028 | 3162 | Safari - Internet History
[20:59:19::154][iNFO ] OnRuleFinished | 3028 | 3162 | Safari - Internet History
[20:59:19::154][iNFO ] OnRuleStarted | 3028 | 3102 | Safari - Cookies
[20:59:19::154][iNFO ] OnRuleFinished | 3028 | 3102 | Safari - Cookies
[20:59:19::154][iNFO ] OnRuleStarted | 3031 |  | Bing Finance
[20:59:19::201][iNFO ] OnRuleFinished | 3031 |  | Bing Finance
[20:59:19::201][iNFO ] OnRuleStarted | 3031 |  | Bing News
[20:59:19::263][iNFO ] OnRuleFinished | 3031 |  | Bing News
[20:59:19::263][iNFO ] OnRuleStarted | 3031 |  | Bing Sports
[20:59:19::295][iNFO ] OnRuleFinished | 3031 |  | Bing Sports
[20:59:19::295][iNFO ] OnRuleStarted | 3031 |  | Skype Metro App
[20:59:19::326][iNFO ] OnRuleFinished | 3031 |  | Skype Metro App
[20:59:19::326][iNFO ] OnRuleStarted | 3031 |  | Twitter Metro
[20:59:19::357][iNFO ] OnRuleFinished | 3031 |  | Twitter Metro
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | Adobe Acrobat 10.0
[20:59:19::357][iNFO ] OnRuleFinished | 3021 |  | Adobe Acrobat 10.0
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | Adobe Acrobat XI
[20:59:19::357][iNFO ] OnRuleFinished | 3021 |  | Adobe Acrobat XI
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | Adobe Reader DC
[20:59:19::357][iNFO ] OnRuleFinished | 3021 |  | Adobe Reader DC
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | Google Earth
[20:59:19::357][iNFO ] OnRuleFinished | 3021 |  | Google Earth
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | McAfee AntiVirus
[20:59:19::357][iNFO ] OnRuleFinished | 3021 |  | McAfee AntiVirus
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | MS Office Picture Manager
[20:59:19::357][iNFO ] OnRuleFinished | 3021 |  | MS Office Picture Manager
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | MS OneDrive
[20:59:19::357][iNFO ] OnRuleFinished | 3021 |  | MS OneDrive
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | Office 2003
[20:59:19::357][iNFO ] OnRuleFinished | 3021 |  | Office 2003
[20:59:19::357][iNFO ] OnRuleStarted | 3021 |  | Office 2007
[20:59:19::373][iNFO ] OnRuleFinished | 3021 |  | Office 2007
[20:59:19::373][iNFO ] OnRuleStarted | 3021 |  | Office 2010
[20:59:19::373][iNFO ] OnRuleFinished | 3021 |  | Office 2010
[20:59:19::373][iNFO ] OnRuleStarted | 3022 |  | Skype
[20:59:19::373][iNFO ] OnRuleFinished | 3022 |  | Skype
[20:59:19::373][iNFO ] OnRuleStarted | 3022 |  | Vuze
[20:59:19::373][iNFO ] OnRuleFinished | 3022 |  | Vuze
[20:59:19::373][iNFO ] OnRuleStarted | 3022 |  | Windows Live Messenger
[20:59:19::373][iNFO ] OnRuleFinished | 3022 |  | Windows Live Messenger
[20:59:19::373][iNFO ] OnRuleStarted | 3023 |  | Adobe Flash Player
[20:59:19::373][iNFO ] OnRuleFinished | 3023 |  | Adobe Flash Player
[20:59:19::373][iNFO ] OnRuleStarted | 3023 |  | Microsoft Silverlight
[20:59:19::373][iNFO ] OnRuleFinished | 3023 |  | Microsoft Silverlight
[20:59:19::373][iNFO ] OnRuleStarted | 3023 |  | PhotoScape 3.6.5
[20:59:19::373][iNFO ] OnRuleFinished | 3023 |  | PhotoScape 3.6.5
[20:59:19::373][iNFO ] OnRuleStarted | 3023 |  | Quicktime Player
[20:59:19::388][iNFO ] OnRuleFinished | 3023 |  | Quicktime Player
[20:59:19::388][iNFO ] OnRuleStarted | 3023 |  | Steam
[20:59:19::388][iNFO ] OnRuleFinished | 3023 |  | Steam
[20:59:19::388][iNFO ] OnRuleStarted | 3023 |  | Windows Media Player
[20:59:19::388][iNFO ] OnRuleFinished | 3023 |  | Windows Media Player
[20:59:19::388][iNFO ] OnRuleStarted | 3024 |  | 7-Zip
[20:59:19::388][iNFO ] OnRuleFinished | 3024 |  | 7-Zip
[20:59:19::388][iNFO ] OnRuleStarted | 3024 |  | Adobe Air
[20:59:19::388][iNFO ] OnRuleFinished | 3024 |  | Adobe Air
[20:59:19::388][iNFO ] OnRuleStarted | 3024 |  | TeamViewer
[20:59:19::388][iNFO ] OnRuleFinished | 3024 |  | TeamViewer
[20:59:19::388][iNFO ] OnRuleStarted | 3024 |  | Windows Defender
[20:59:19::388][iNFO ] OnRuleFinished | 3024 |  | Windows Defender
[20:59:19::388][iNFO ] OnRuleStarted | 3025 |  | MS Search
[20:59:19::388][iNFO ] OnRuleFinished | 3025 |  | MS Search
[20:59:19::388][iNFO ] OnRuleStarted | 3025 |  | RegEdit
[20:59:19::388][iNFO ] OnRuleFinished | 3025 |  | RegEdit
[20:59:19::388][iNFO ] OnCompleted
[20:59:19::388][iNFO ] Leaving Cleaning
[20:59:19::513][DEBUG] Cleaning Complete - (2.723 secs)
[20:59:19::513][DEBUG] 5.02 MB removed.
[20:59:19::513][DEBUG] Cleaning Complete - (2.723 secs)
[20:59:19::513][DEBUG] 5.02 MB removed.
[20:59:21::876][iNFO ] Closing application...
[20:59:21::892][DEBUG] Cleaner - Initializing Stop request...
[20:59:21::892][DEBUG] Cleaner - Finished Stop request
[20:59:21::907][iNFO ] Finished closing application
[20:59:21::907][iNFO ] Application Ended
 

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mta

mta

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So it went to completion by the looks of it?

Leave Edge unticked for the time being.  Edge is a work in progress it seems and CC is not quiet on top of it yet.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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