while scanning it crashes with the following error

[Cidco71]

Problem signature:

Problem Event Name: BEX64

Application Name: recuva64.exe

Application Version: 1.52.0.1086

Application Timestamp: 5515854b

Fault Module Name: ShellExt64.dll_unloaded

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 4c9add55

Exception Offset: 0000000180132d6c

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 1e37

Additional Information 2: 1e373e69fff075aed81f57003e66ce10

Additional Information 3: b4d7

Additional Information 4: b4d797bf52ac699189b90182e3746482

 

[Nergal]

Can you add I've moved the image from your other topic here, I've closed that one, as this is a bug report so this thread is more correctly placed.

 

[Cidco71]

ok so any suggestions?

[Nergal]

We, the user community forum, need a lot more information than what you've provided to even postulate on this crash.

 

1) Windows version?

2) recuva version number?

3) is this a one time crash, or is it repeatable?

4) what scanning settings do you have set?

5) are you attemping to recover a certain (deleted) file? Or are you working with a formatted drive?

6) to your knowledge, how is the health of the drive? Is it and hard drive, a SSD a usb stick? If HDD/SSD is it external or internal?

7) are you attempting to recover the file to a different drive?

 

Edit: Ok in your image I see you have the professional version. This does grant you priority developer support (for a year after purchase). They may be able provide better/faster aid than the user community can, so you might wish to look into that (though rhey will need the same information I asked for above.

 

Edit 2: I now also realize questions 1 & 2 are answered in the image.