Cidco71 Posted October 21, 2015 Share Posted October 21, 2015 Problem signature: Problem Event Name: BEX64 Application Name: recuva64.exe Application Version: 1.52.0.1086 Application Timestamp: 5515854b Fault Module Name: ShellExt64.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4c9add55 Exception Offset: 0000000180132d6c Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 1e37 Additional Information 2: 1e373e69fff075aed81f57003e66ce10 Additional Information 3: b4d7 Additional Information 4: b4d797bf52ac699189b90182e3746482 Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 21, 2015 Moderators Share Posted October 21, 2015 Can you add I've moved the image from your other topic here, I've closed that one, as this is a bug report so this thread is more correctly placed. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Cidco71 Posted October 21, 2015 Author Share Posted October 21, 2015 ok so any suggestions? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 21, 2015 Moderators Share Posted October 21, 2015 We, the user community forum, need a lot more information than what you've provided to even postulate on this crash. 1) Windows version? 2) recuva version number? 3) is this a one time crash, or is it repeatable? 4) what scanning settings do you have set? 5) are you attemping to recover a certain (deleted) file? Or are you working with a formatted drive? 6) to your knowledge, how is the health of the drive? Is it and hard drive, a SSD a usb stick? If HDD/SSD is it external or internal? 7) are you attempting to recover the file to a different drive? Edit: Ok in your image I see you have the professional version. This does grant you priority developer support (for a year after purchase). They may be able provide better/faster aid than the user community can, so you might wish to look into that (though rhey will need the same information I asked for above. Edit 2: I now also realize questions 1 & 2 are answered in the image. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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