AngeliHaas Posted May 9, 2012 Share Posted May 9, 2012 Hi, CCleaner showed me this message: ------------------------------------------------------------- Microsoft C++ Exception CCleaner v3.18.1707 (64-bit) MS Windows 7 Ultimate 64-bit SP1 Intel Core2 Solo CPU U3500 @ 1.40GHz 4,0GB RAM Mobile Intel 4 Series Express Chipset Family ID=-1 PR=0 DA= RK= RU=32 CK=0 SK= VK= VA=N_MOZ_HISTORY CR=90 PF=0 EI=0 FL=103 IIT=0 FI=-1 SI=0 ------------------------------------------------------------- No crash or repeatabel! Maybe it depends on Windows Update... no other tasks in the taskbar. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 9, 2012 Moderators Share Posted May 9, 2012 This is usually caused by a mozilla product (not limited to this list: Firefox, Thunderbird, Seamonky, Songbird, older emusic mp3 downloader) still running in the background, so you should check your task manager (on the Processes tab) for any zombies (including plugincontainer.exe) No crash or repeatabel! I don't understand, are you saying this is not repeatable? not so sure it's worth reporting if this is the case. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
AngeliHaas Posted May 10, 2012 Author Share Posted May 10, 2012 I use Firefox and Thunderbird on my system. I cant't write if they are the problem or not, because I know the message "Firefox/Mozilla needs to be closed to..." ( I use the german language and the message is in english ;-) ) and this message wasn't in this moment. Yesterday, I installed some Microsoft Updates, but I cant' write if this was in the background while CCleaner worked. After this error message CCleaner went normal to end of clean process. No crash and I tried some new starts or cleaning processes... OK. Link to comment Share on other sites More sharing options...
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