mike20021969 Posted February 1, 2012 Share Posted February 1, 2012 After updating to CCleaner version 3.15.1643, Firefox Cache cleaning is skipped. Even with Firefox exited, it's still skipped. It wasn't a problem until just now after updating. Running Windows XP SP3; Firefox 9.0.1. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 1, 2012 Moderators Share Posted February 1, 2012 While firefox is exited, did you check the processess tab of task manager to make sure there are no firefox.exe or plugincontainer processeses hanging behind ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
mike20021969 Posted February 2, 2012 Author Share Posted February 2, 2012 I think you hit the nail on the head - there was a process running. It appears Firefox was in the middle of downloading a browser update (Firefox 10) when I closed it an ran CCleaner. Just bad timing on my part. If I'd waited til I shut down computer before running the new version of CCleaner, this wouldn't have occured. Happy to report CCleaner is running as normal. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 2, 2012 Moderators Share Posted February 2, 2012 Glad to hear ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
JackieB999 Posted December 18, 2016 Share Posted December 18, 2016 The solution is pretty easy. CCleaner thinks your browser is still open. Open CCleaner and run it. After it finishes and you see the skipped items.... Click on Options Click on Cookies It will tell you something is open and do you want to force a close? Say yes Go back and run the cleaner again and it wont skip it Link to comment Share on other sites More sharing options...
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